The best way to get involved in social media can be summed up in one word – act. Spending 6 months researching and planning your social media campaign is not the best thing to do. Now I’m not saying don’t have a plan – I’m saying have a plan that you can put together and act on quickly and effectively and make it actionable sooner rather than later.
It’s always a good idea to start listening and getting a feel for your landscape and surroundings, I consider this a part of acting as it involves engaging in the social media space. Every day you spend “planning” is a day where you are potentially missing hundreds or thousands of conversations/relationships that you could be engaging in.
You have to remember that social media is very dynamic.
- New tools emerge daily
- Your competition isn’t going to sit still
- Brand/company sentiments can change rapidly
- You are going to miss out on the conversations that are going on now if you wait
- Part of succeeding in social media is about trying new things, it won’t be “perfect”
- There is no formula for success
Your plan is most likely going to change once you actually engage in social media and begin interacting with your users and customers. In fact, your users and customers SHOULD dictate some of your plan; they will tell you what they want, how to build it, who they want to talk to, and what they expect (among other things).
The best thing to do is start small (even while you are still formulating and constructing your plan) because at least you can begin engaging in conversations and building relationships. For example, you may want to create a Twitter account for a customer service representative that can monitor conversations and engage in them. Maybe you want to create a customer facing blog that the company can use to provide some unique company or industry information.
While these conversations and relationships are building you can think of larger more strategic ways to engage with your users, i.e. building microsites, creating your own social network, promoting products/services via social media channels, etc.
Creating a plan is good – acting is better.
- Jacob Morgan is a social media marketing consultant and runs a team of Technical SEO’s. Jacob has founded a start-up in the social media space and has worked with brands such as Adobe, Conde Nast, Sandisk and Salesforce. He is an avid and passionate blogger on all things social media and marketing related. He also loves meeting and building relationships with people so say hello and let him know if he can help you! You can connect with Jacob on:
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