Conversation Is Good

Bored With The Conversation
Image by Clearly Ambiguous via Flickr

Recently, I found a blog post from Paul Seaman, a  PR professional from Zurich, Switzerland. In it, Paul makes predictions about the future of social media and how it will fit in with traditional media and PR.

At the time, while I agreed with some of his points I also disagreed with quite a few. I posted a link to the article on Twitter and asked for people’s opinions.

The responses were varied, but generally they were of the opinion that some of Paul’s predictions were skewed. Not necessarily wrong, but maybe just looking at the subject matter in a slightly offhand manner.

(For the record, I have nothing against Paul – and I’m sure the same goes for the people who responded on Twitter – and his credentials in his bio certainly offer his authority on a number of topics).

Like most things, it’s an “agree to disagree” situation and that’s normally the end of it. Except Paul feels his reputation is being questioned, and has written another post responding to the comments made on Twitter and a blog post by Jeff over at Swatting At Flies. Now normally I’d respond to Paul’s post via his comments section – unfortunately, you have to register at his blog to make a comment, and as I’ve mentioned previously, I’m not a big fan of this type of comment moderation. Judging by the comments on that particular post, neither are most people.

So, unfortunately, I’ll have to respond here. I say unfortunately, since I don’t want this to appear as, or turn into, a “you said, he said” type of affair – fingers crossed. Paul’s initial views are in Italic.

I did say, the term social media will fade, because all media are social, otherwise they are not media, and because old media will converge with new media.

While I agree that “old media” will converge with “new media”, I’m not so sure about all media being social. The basis of social media is the mass interaction it offers users. Compare that to newspapers, where the only interaction might be a letter to the editor, or TV news channels that simply broadcast news with no interaction from viewers, and you have to ask how social that type of media is. Conversation is the difference here – anything else is pretty much just a broadcast.

“Old-fashioned” CNN is already the fourth most followed Twitter. The number one spot is held by President-elect Barack Obama. That shows how the real world elitist institutions are already dominating the Twitter-sphere.

While these figures may be correct, the CNN Twitter account is a perfect example of the older-style media’s non-interaction when using Twitter. Their account is simply a news feed which, while commendable that they’re on Twitter, anyone could get the same information from CNN’s site.

obamatwitterAs far as Barack Obama’s concerned, while his backroom team’s use of Twitter and other social media platforms was undoubtedly excellent during the whole election campaign, the last Twitter message was a victory one on November 5 2008.

The opportunity for Obama (or at least his communications team) to really show his willingness to interact online with his voters looks increasingly like an election tool. Time will tell. In the meantime, for an example of how leading institutions are truly engaging their audience online, look no further than the Zappos Twitter account.

Moreover, any medium that is so limited is never going to be ideal for communicating serious ideas.

I’m not so sure Twitter is limited. Every day you see business-to-business interaction and new client/company relationships forming. You see worthwhile causes like Tweetsgiving and the 12for12k Challenge taking shape and bringing together communities to help millions worldwide.

You see events like JournChat bringing journalists, PR professionals and bloggers together to foster inter-media relationships, as well as initiatives like PRIntern connecting PR students looking to intern and companies looking for these interns. There are thousands of other ways that this “limited medium” is opening up the minds of thought leaders and business owners every day so, yes, I disagree that Twitter is limited.

Human interaction is all about networking and being social. Online discussions today will get better, but I doubt that Danny Brown and his friends will play a significant role in making it so.

Here we seem to agree – although I’ll leave the part about me and my friends for other people to decide.

Human interaction is all about networking and being social, which is exactly what social media is all about – the interaction. Look at Twitter, where there are millions of conversations taking place – personal, business, technical and others. Look at FriendFeed where more conversations are happening; or Stumbleupon, where people are interacting with each other by recommending sites they feel their friends might like.

This is the opposite to the “not-very-social” digital access to “broadcasters” and “narrowcasters” future that Paul predicts.

As I mention earlier, I really don’t want this to turn into a tit-for-tat debate; Paul makes some good points in his initial blog post, and others in his follow-up post. I guess I’m just confused that someone with Paul’s expertise and forward-thinking would pretty much discount one of the most valuable tools in business branding and promotion today.

Of course, we can always agree to disagree – can’t we?

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17 Responses to Conversation Is Good
  1. Susan Mazza
    January 11, 2009 | 7:00 am

    Given his view on twitter I am struck both by the fact that he posted actual tweets in his blog and that he responded so defensively. When people disagree with you it is a GREAT opportunity to ask questions and learn. I guess with only 140 characters you can't always say things as gently or nicely as you might like but I would expect a PR guy to have tougher skin. His response made me NOT be interested in anything else he had to say – not a very good PR move…

    • Danny Brown
      January 11, 2009 | 7:27 am

      That's another reason that Twitter is such a great tool to use – it does make you use your communication more effectively. 140 characters isn't a lot, but it sure makes you think about what you're typing a lot of the time. Yes, there are normal and personal conversations going on, but that's the point – Twitter is, by nature, simple conversation. Yet as a business conversation tool, it's hugely effective and less limited than some may feel.

  2. David Mullen
    Twitter: dmullen
    January 11, 2009 | 7:05 am

    Hmm… This isn't on-topic, but I'm surprised by Paul's incredibly defensive attitude at the hint of some folks not whole-heartedly agreeing with him. Isn't access to differing views that make us all think more about our own views one of the benefits of all these online tools? Follow up posts that call challengers "ilk" doesn't seem very professional or adult-like to me.

    And I can speak from experience. On one of my first posts, Ari Herzog challenged my stance on the topic, after several comments on the post between us, we both "walked" away with a broader view of the topic. Now he and I connect often on Twitter, he's linked to me in several blog posts and I've linked to him in several, as well.

    I digress…

    David Mullen's Recent post…The One Thing I Would Change About Marketing

    • Danny Brown
      January 11, 2009 | 7:29 am

      Your example with Ari – who, like you, I've connected with and shared some great conversations – is perfect at showing why open debate and conversation has such an important role to play in any medium, David.

      While people will always disagree with each other (it's only human nature), there's a line between disagreement and denial. That's where the trick to good conversation lies (IMO).

      • ariherzog
        Twitter: ariherzog
        January 11, 2009 | 8:54 am

        Aww, you two are too sweet! This is the first time I've heard of Swiss Paul but perhaps the kicker is in something you already mentioned, Danny: he requires blog commenters to register.

        Off the cuff, I've registered to post comments at the Guardian (the London newspaper) and ZDNet's blogs. But a personal blog? No thanks. Closed doors indeed.

        If he forces his commenters to leap through hurdles to interact, no wonder he gets defensive. Maybe his way is the only way.

  3. The Lovable Rogue
    January 11, 2009 | 8:01 am

    Danny,

    You know that I am a big fan of diversity of opinion, but the comments made by Mr. Paul Seaman seem somewhat backward. Whilst he is certainly entitled to his opinions, I feel that he would find it a considerable task to defend many of his statements to the professionals that engage their efforts into defining and discussing the social media on a daily basis.

    Whilst there is significant distaste towards the term 'social media', there is little denying the distinction between such platforms and the more traditional media. Whilst traditional media is charactised by the undeniably one directional capacity of its messages, the social media encourages discussion through the provision of an electronic voice. By allowing users the capacity to respond, the media has moved from static information to dynamic conversation.

    Arguably, the clue is in the name…

    TLR

    The Lovable Rogue's Recent post…Keeping the Conversation Alive

    • Danny Brown
      January 11, 2009 | 8:10 am

      Good points and I agree completely, Chris – the two-way communication is the defining difference between where we were and where we are. An example – look at social media press releases, that offer readers the chance to comment and give instant feedback to a particular campaign. This kind of market research would have taken weeks previously – now it's there in front of you, in a hugely cost-effective manner.

      As you say, the clue is most definitely in the name.

  4. Danny Brown
    January 11, 2009 | 2:44 pm

    For all its benefits, social media continues to polarize views. Some are for it while others question its validity. Yet does this mean ignoring it altogether?

  5. Danny Brown
    January 11, 2009 | 2:44 pm

    For all its benefits, social media continues to polarize views. Some are for it while others question its validity. Yet does this mean ignoring it altogether?

  6. Danny Brown
    January 11, 2009 | 2:45 pm

    For all its benefits, social media continues to polarize views. Some are for it while others question its validity. Yet does this mean ignoring it altogether?

  7. VC Freak
    January 12, 2009 | 12:54 am

    Human interaction is all about networking and being social.

  8. Ari Herzog
    Twitter: ariherzog
    January 12, 2009 | 1:09 am

    How do you figure you can interact with Rick Sanchez? I followed him when he was a novelty, tweeted him several times to no reply, so I unfollowed.

    Why limit "interaction" to one hour a day? Where's the value there?

  9. Suzanne Franco
    January 12, 2009 | 6:37 am

    Well Danny … I'm sorry to read all of this. There are some people who don't understand basic conversation – the kind where you can discuss issues and ideas – even if they're opinions differ – and do it calmly and respectfully of each other. Guess it's no different online for some. Maybe this whole "incident' will help him see that good, healthy conversation is OK to have without arguing. *SmiLes* Suzanne

    Suzanne Franco's Recent post…What’s Up on the Blog in 2009?

  10. Scott Mahler
    January 12, 2009 | 12:51 pm

    I beleive social media has, and will continue to, change the landscape of all media because of the interactive nature of it. Everybody wants their voice to be heard. You mention CNN, and while it may be true that their feed streams news, you can also interact during the hour Rick Sanchez is on the air. This is where I see social media making the biggest impact, and I think we will see more and more of this type of interaction being offered by many other companies. The marketing possibilities are amazing. In my mind there is no doubt social media is not only here to stay, but will only get bigger and broader over the next few years.

    Scott Mahler's Recent post…Content Management for Your Business Website

  11. Emmet Gibney
    January 13, 2009 | 6:26 am

    The issue I see with twitter for bigger enterprises is that it's difficult to maintain a two way conversation when you have thousand upon thousands of people involved. Once you have several thousand followers, you're eventually going to start slowing the number of people you follow in return, otherwise you're going to have difficulty filtering out the noise, inevitably it becomes a lecture instead of a conversation.

    One way I could see twitter being useful for them though would be if they were willing to empower their employees to use twitter to communicate on their behalf, and as a result they could have hundreds or thousands of representatives mingling with their customers, and getting a sense of what they could do to improve their business.

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