Social Media is the Playground at Recess



david mullenThis is a guest post from PR professional David Mullen, whose insights into the industry always intrigue me. I read his blog often and ask why many of his suggestions on how PR can evolve aren’t standard practice yet, and I’m delighted he’s sharing his views here today.

You remember those days. You would run straight to your favorite diversion and play with reckless abandon until the bell rang. Or you’d start there and then visit two or three other amusements before heading back inside.

What drove you and others to the merry-go-round or the slides? The thrill? The butterflies in your tummy? Whatever it was, you were there because you genuinely enjoyed yourself. If your friends were there, too, great! If not, it was no big deal. You’d make new friends with kids who shared your love affair for the monkey bars.

Social media is like the playground. It has a ridiculous supply of platforms and applications and tools to enjoy. You gravitate to one or a few of those because they play to your interests and allow you to meet other fine folks who are as passionate about those same things as you are.

This is why a thoughtful communications strategy is imperative for brands to engage with others on the playground. Don’t start a Facebook page because everyone else is doing it. Don’t create a YouTube channel because you read an article in Adweek.

Take a step back from the temptation of knee-jerk reactions, identify the interests you share with your customers, find out where they go to talk about those interests together and contribute meaningfully to the “play” going on there. Participating regularly on a niche message board may reap far more rewards for your brand than an under-used Facebook page among millions.

How do you strategically target where your brand shows up on the playground? As importantly, how do you connect with your customers once you’re there?

  • David Mullen is a PR and communications consultant with Mullen (no relation), a full-service marketing agency and an independent brand within the Interpublic Group of Companies. He has worked with brands such as The Home Depot, Coldwell Banker, Intercall and Healthtex. To learn more about David, please visit his Communications Catalyst blog or connect with David on Twitter.

If you enjoyed this post, please consider leaving a comment and subscribe to my RSS feed or via email to ensure you can enjoy the latest post(s).

Get my latest posts straight to your inbox!


DannyBrown.me runs on the Genesis Framework

Genesis Framework

Genesis empowers you to quickly and easily build amazing websites with WordPress.

Whether you're new to WordPress or an advanced developer, Genesis provides the secure and search-engine-optimized foundation that takes WordPress to places you never thought it could go. It's that simple - start using Genesis now!


Genesis comes with 6 default layout options, comprehensive SEO settings, rock-solid security, flexible theme options, cool custom widgets, custom design hooks, and a huge selection of child themes ("skins") that make your site look the way you want it to. With automatic theme updates and world-class support included, Genesis is the smart choice for your WordPress website or blog.

Post comment as twitter logo facebook logo
Sort: Newest | Oldest

Matt - Your instincts are right. Consistency and value are two of the keys to successful blogging. If I posted once a month, would you consider subscribing to my blog? Probably not. If you didn't find some sort of value in what I wrote, would you consider subscribing? I highly doubt it.

I'd say you should strive for 2-3 posts per week on the business blog if you want to give it the best shot at getting some traction. And, as you noted, don't make it a regurgitation of your "news room" where you just post press releases with some hyperlinks.

I love Frogger! That's old school stuff. I'll meet you by the swings at 12:15. :)

Nice work, Danny. David is (in my opinion) one of the strong influencers in PR on Twitter. I always appreciate David's perspective on the convergence of social media and PR. To his point about having a goal and strategy, I just finished one for my team as we are slowly populating our new blog (not yet "live"). I was hesitant to have my team on the "playground" as a business (not on a personal level) because I wanted to make very clear that we weren't there to sell our services but to learn from and assist others so we could be better playmates:).

To Arik's point, we have yet to launch our blog because I wanted to be very clear with the team that we were not going to do it halfway as we would be better of not launching it at all.

Do others agree that you're better of not launching a blog unless you're going to actively blog and add value to others reading it? Common sense already provides me with this answer, but I would love to hear from others on this topic.

BTW - You can find me playing Frogger by the swingset at recess:)

Hi Matt,

I wrote a recent post covering this very topic:

http://dannybrown.me/2009/01/26/its-not-all-about...

As David says, it needs to be something you can dedicate time and energy to - otherwise the "novelty" will wear off very soon.

Awesome feedback! Thank you Danny & David! I look forward to continuing our conversations in every space we connect...have a great day!

Danny - first, thanks for the opportunity to share some thoughts here. It's appreciated!

Ari - I would say that not every PR agency automatically needs to be on Twitter just because others are there. Of course, I think Twitter has a lot of marketing professionals using its tools and agencies have a common interest with other marketers, so it probably makes sense for most of them to participate.

The idea is that you need a strategic reason to be there - a goal. And the goal needs to be achievable based on the place you're showing up? To continue the playground analogy, if you head to the slides because there's a large crowd there, but your goal is to swing from the monkey bars, then you're going to be disappointed.

For PR agencies and Twitter - Are people there who share a common interest with your agency? Check. What is your goal for using Twitter? If you're a large agency and your goal is to win 10 new $500,000+ accounts, I think you may miss that goal. But if your goal is to raise your agency's profile among the marketing community and to use Twitter as a recruiting tool to connect with PR folks you'd like to bring to your agency, then those are worthwhile, achievable goals.

Using that logic, David (which I agree with, having heard it many times and being a practitioner to others), would you concur that every PR agency may not necessarily need to be on Twitter? Just because every PR agency does something, doesn't mean your agency must too, right? It's about the clients and the context; if neither ask for it, then why?

In addition to David's answer, I think there should always be at least one person from a PR agency (or similar) on Twitter. Even if it's in a non-authoritative way; just to monitor what's being said about your agency and clients. Knowledge is the best ammunition against breaking news.

I could not agree more. Our best social media efforts come from real people within our company engaging on blogs, forums and in communities where they are passionate and active members. One of the best things a company can do is identify and encourage employees (and executives!) to participate in communities that map to their true and genuine interests. Inevitably, a professional connection will emerge. Although it won't be immediate, when the professional link is drawn, it will be much more powerful, because it will be in the context of a real conversation, not just a product plug.

Leave it to David to inject a dose of thoughtfulness and big-picture thinking into the social media/brand conversation. He tends to do that :) Brands need to be very careful not to make the same mistakes they made 10+ years ago when it wasn't social media that was the cat's meow, it was Web sites. Some rushed in, only to have to reformulate and revamp years later. With social media and Web 2.0 tools, the winners will be those that, as David states, take a thoughtful approach and closely tie their plans to their organization's existing marketing and PR goals and strategies.

I think it's like that in most industries, Arik (or at least, it should be). Simply jumping in because "all the cool kids are doing it" isn't a sound business strategy. And who says it's full of cool kids anyway? ;-)

Matt - Your instincts are right. Consistency and value are two of the keys to successful blogging. If I posted once a month, would you consider subscribing to my blog? Probably not. If you didn't find some sort of value in what I wrote, would you consider subscribing? I highly doubt it.

I'd say you should strive for 2-3 posts per week on the business blog if you want to give it the best shot at getting some traction. And, as you noted, don't make it a regurgitation of your "news room" where you just post press releases with some hyperlinks.

I love Frogger! That's old school stuff. I'll meet you by the swings at 12:15. :)

Nice work, Danny. David is (in my opinion) one of the strong influencers in PR on Twitter. I always appreciate David's perspective on the convergence of social media and PR. To his point about having a goal and strategy, I just finished one for my team as we are slowly populating our new blog (not yet "live"). I was hesitant to have my team on the "playground" as a business (not on a personal level) because I wanted to make very clear that we weren't there to sell our services but to learn from and assist others so we could be better playmates:).

To Arik's point, we have yet to launch our blog because I wanted to be very clear with the team that we were not going to do it halfway as we would be better of not launching it at all.

Do others agree that you're better of not launching a blog unless you're going to actively blog and add value to others reading it? Common sense already provides me with this answer, but I would love to hear from others on this topic.

BTW - You can find me playing Frogger by the swingset at recess:)

Hi Matt,

I wrote a recent post covering this very topic:

http://dannybrown.me/2009/01/26/its-not-all-about...

As David says, it needs to be something you can dedicate time and energy to - otherwise the "novelty" will wear off very soon.

Awesome feedback! Thank you Danny & David! I look forward to continuing our conversations in every space we connect...have a great day!

Danny - first, thanks for the opportunity to share some thoughts here. It's appreciated!

Ari - I would say that not every PR agency automatically needs to be on Twitter just because others are there. Of course, I think Twitter has a lot of marketing professionals using its tools and agencies have a common interest with other marketers, so it probably makes sense for most of them to participate.

The idea is that you need a strategic reason to be there - a goal. And the goal needs to be achievable based on the place you're showing up? To continue the playground analogy, if you head to the slides because there's a large crowd there, but your goal is to swing from the monkey bars, then you're going to be disappointed.

For PR agencies and Twitter - Are people there who share a common interest with your agency? Check. What is your goal for using Twitter? If you're a large agency and your goal is to win 10 new $500,000+ accounts, I think you may miss that goal. But if your goal is to raise your agency's profile among the marketing community and to use Twitter as a recruiting tool to connect with PR folks you'd like to bring to your agency, then those are worthwhile, achievable goals.

Using that logic, David (which I agree with, having heard it many times and being a practitioner to others), would you concur that every PR agency may not necessarily need to be on Twitter? Just because every PR agency does something, doesn't mean your agency must too, right? It's about the clients and the context; if neither ask for it, then why?

In addition to David's answer, I think there should always be at least one person from a PR agency (or similar) on Twitter. Even if it's in a non-authoritative way; just to monitor what's being said about your agency and clients. Knowledge is the best ammunition against breaking news.

I could not agree more. Our best social media efforts come from real people within our company engaging on blogs, forums and in communities where they are passionate and active members. One of the best things a company can do is identify and encourage employees (and executives!) to participate in communities that map to their true and genuine interests. Inevitably, a professional connection will emerge. Although it won't be immediate, when the professional link is drawn, it will be much more powerful, because it will be in the context of a real conversation, not just a product plug.

This is why a thoughtful communications strategy is imperative for brands to engage with others on the playground. Donu00e2u0080u0099t start a Facebook page because everyone else is doing it. Donu00e2u0080u0099t create a YouTube channel because you read an article in Adweek.
via uberVU

Leave it to David to inject a dose of thoughtfulness and big-picture thinking into the social media/brand conversation. He tends to do that :) Brands need to be very careful not to make the same mistakes they made 10+ years ago when it wasn't social media that was the cat's meow, it was Web sites. Some rushed in, only to have to reformulate and revamp years later. With social media and Web 2.0 tools, the winners will be those that, as David states, take a thoughtful approach and closely tie their plans to their organization's existing marketing and PR goals and strategies.

I think it's like that in most industries, Arik (or at least, it should be). Simply jumping in because "all the cool kids are doing it" isn't a sound business strategy. And who says it's full of cool kids anyway? ;-)

Too many companies jump into the social media space without being fully prepared for it. In this guest post, David Mullen looks at how to work around this.
via uberVU

Too many companies jump into the social media space without being fully prepared for it. In this guest post, David Mullen looks at how to work around this.
via uberVU