Are you a hero to someone? Do you make your business superheroes to every one of your customers, or treat them as heroes? Going that extra mile can make all the difference.
I found that out last week when two people who I already respected immensely joined the ranks of superheroes.
Michael Schechter, someone I’ve connected with through Twitter yet never met personally, is a superhero. As some of you might know, I recently won a tagline competition where the prize was a Nintendo Wii. I thought it’d be a nice idea to donate it to the local sick kids hospital when it arrives later this week.
Michael knew what I was doing, so he sent me some of his own Wii games that were gathering dust at his home. As an additional gesture, he also included three pearl bracelets and a pearl necklace for my wife as a thank you for me helping him out on his blog earlier this year. (Michael is Director of Retail Marketing at Honora Pearls).
He didn’t have to; I was happy to help. But his gesture made him an instant superhero.
John Haydon is another guy I’ve connected with on Twitter, through the 12for12k charity challenge. John has come onboard and used his non-profit experience and networks to gather bloggers that have written amazing posts for our charities. His help has been a Godsend at helping to spread the word.
Last week, I received a little Thank You card from John in the mail, thanking me for getting him involved with 12for12k. Even though it’s me that should be thanking him for all he’s doing. And he also mentioned to say Hi to my wife and hoped she was well. John is a superhero.
Even though I know both Michael and John already, that kind of thinking would immediately make me keen to recommend them to anyone. Michael didn’t need to offer games and he certainly didn’t need to send my wife pearls, and John didn’t need to offer that personal touch.
But the fact they did makes me confident anyone using either of them will always receive amazing service.
How’s your superhero status? Do you wear your cape with pride or does it need some new threads?