Complaining Cleverly
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If approached properly, a complaint can turn into a discussion can turn into a process improvement can turn into a case study. Everybody wins.
Are you being clever with complaints?
3 Responses to “Complaining Cleverly”
In some cases yes. Not all companies have cust. service reps who are empowered to handle complaints in an efficient or effective manner.
That’s true, Eden – though once the complaint has been received, if they have an efficient process where all complaints are looked at for recurring problems, they could make a big difference with relatively little effort.
I believe this is a valuable way to feel out what is wrong and find out how to fix it.