If approached properly, a complaint can turn into a discussion can turn into a process improvement can turn into a case study. Everybody wins.
Are you being clever with complaints?
| Get my latest posts straight to your inbox! |    |
Complaining Cleverly
August 24, 2009 By 3 Comments
DannyBrown.me runs on the Genesis Framework
Genesis empowers you to quickly and easily build amazing websites with WordPress.
Whether you're new to WordPress or an advanced developer, Genesis provides the secure and search-engine-optimized foundation that takes WordPress to places you never thought it could go. It's that simple - start using Genesis now!
Genesis comes with 6 default layout options, comprehensive SEO settings, rock-solid security, flexible theme options, cool custom widgets, custom design hooks, and a huge selection of child themes ("skins") that make your site look the way you want it to. With automatic theme updates and world-class support included, Genesis is the smart choice for your WordPress website or blog.
In some cases yes. Not all companies have cust. service reps who are empowered to handle complaints in an efficient or effective manner.
I believe this is a valuable way to feel out what is wrong and find out how to fix it.
That's true, Eden - though once the complaint has been received, if they have an efficient process where all complaints are looked at for recurring problems, they could make a big difference with relatively little effort.
- spam
- offensive
- disagree
- off topic
Like