If approached properly, a complaint can turn into a discussion can turn into a process improvement can turn into a case study. Everybody wins. Are you being clever with complaints?

Community is a big thing for me. I talk about it a lot. I show my clients the value of community and social equity. My 12for12k project is all about bringing the global community together for one overreaching goal. Heck, my blog tagline is “Community; Connection; Conversation”. So, yes, community is a big thing for me. Why? Why do I concentrate on community, as opposed to other “magical” words like ROI, returns, end percentages, profit margins and endless other affiliations…

Don’t Stop Believin’ by Journey  Download now or listen on posterous 01-journey-dont_stop_believin-eos.mp3 (5725 KB) So, what a week. Late nights on web work; dogs being unwell; and then, to top it all off, a big freaking storm that flooded the basement and caused untold amounts of damage. But you know what – it’s the weekend, and music always makes a difference. Have a great one, folks – keep smiling and I’ll see you on the other side! Danny.

This is a guest post from Christina Klenotic. Christina is a vice president at Dix & Eaton who specializes in digital communications, media relations and guerrilla marketing. You can visit Christina on Twitter or visit her on her blog, Beyond Social. It’s been just over 30 days since Mom Dot launched its PR Blackout Challenge. The controversy was covered by a number of bloggers and mainstream media, including Danny Brown, Dave Fleet, Newsweek and PBS. So what have we learned?…

One of the advantages of blogging is that you can make public service-type announcements without the nasal speaker voice. Of course, some folks have said I blog as if I speak with a nasal tone, so no change there! Anyhoo… I just wanted to update you with a few little tidbits of information that you may (or may not) be interested in. So, feel free to class this post as useful, semi-useful, not really useful or useless – the choice,…

You have a product. It’s an awesome product. Thousands of people use it; share its strengths; promote the heck out of it; evangelize about it to anyone who has a question about that product. It becomes  a benchmark. When someone mentions the service or platform your product is built for, it’s almost the de facto recommendation. Truth: pretty much everyone in your niche loves your product. Then a new player comes into town. They’ve seen what your product can do….

I don’t know about you, but I like simplicity. While I may be a tech nerd underneath, that’s for stuff like home theater, computers, video games, Kindles or Sony eReaders, etc. For the everyday things, simple suits me just fine. Which is why today has been anything but simple, despite the fact that what I’m trying to do should be a relatively straightforward process – forwarding a domain. Yet so far it’s been anything but. The current domain is with…

Have you signed up for Sponsored Tweets on Twitter? Or Magpie? Or TweetROI? Do you offer sponsored posts and paid reviews on your blog? If so, you might have to re-think how you share this information, thanks to a Terms of Service update from Facebook. Why does a Facebook update affect you if you’re on Twitter, or writing on your blog? Think of your Status Update box. Many users of both Facebook and Twitter have their accounts synced, so when…

Your voicemail is permanently on (or your secretary is diverting calls). Your office is a no-go area except to the limited few. Your cell phone has dedicated ringtones so only three people get through (and they’re all “Yes” people). You’re permanently in meetings that you’ve arranged that don’t need to happen – the earth won’t fall away if you miss one of them. Simply put, you’re so busy that your life is one big “Do Not Disturb” sign. Your competitors,…

Connection Generation by Iggy Pintado is one of these books that comes along and makes you say, “You know, I knew that but I didn’t know that.” It’s crammed full of informational goodness, ideas and theories that you might have been thinking about subconsciously, but didn’t really think about until reading Iggy’s book. While Connection Generation may sound as if it’s aimed at a specific age group, in reality it goes far deeper. As Iggy himself says, “It’s not for…