Comments on: It’s All About the People at Airmiles

By: jackieadkins3

jackieadkins3 — Mon, 14 Sep 2009 17:17:14 +0000

Stories like this fascinate me because I really believe that if you're able to take care of your employees and create a fun and comfortable environment for them to work, this will have a very positive impact on your performance as a whole. Unfortunately, I don't think that many upper level execs see it this way.

Interesting stuff and thanks for sharing!

By: Danny Brown

Danny Brown — Sun, 13 Sep 2009 19:00:58 +0000

Good point Mr Cog – small businesses can be just as “bad” at the human connection. I guess it can be more noticeable as well at a smaller business – less ways to make unhappiness disappear. Here's to more cognizant bosses

By: PRCog

PRCog — Sat, 12 Sep 2009 18:56:03 +0000

Great post Danny.

The little things really do make a big difference.

Coming from a variety of small organizations (from private schools, college, grad school, and working within small companies my entire life) it's also very easy for small companies to NOT foster a decent level of comfort.

In a similar situation to the example posted above, my employer at the time had to move facilities and took no input from the employees regarding furniture, floor layout, use of space, etc. It's important to note the boss did not do the day-to-day work as the rest of us (which is fine) but his concept of what would work in the space differed greatly from ours.

To make it worse, he didn't even make the decision himself -- he left it to his wife. Someone not in the same line of business, who visited the office perhaps once/month. To say it was a trainwreck would be kind.