So you’re on a couple of thousand Twitter lists. So you write for on online social media news portal. So you got a couple of hundred Diggs of your latest blog post. So what? In the grand scheme of things, you’re not that big a deal. If I share your name with Joe Public, they raise eyebrows and look puzzled. If I compare your “claims to fame” with those that are really famous, there’s a huge difference in perception. You…

Taking its cue a little from Twitter’s Follow Friday tradition, Friday Five offers a slightly different take. It’s still a recommendation engine, if you like, but with a wider scope. It won’t always be the same, either. It may be a Twitter user, a Youtube channel, a blogger, a news story, a DVD you need to watch, a band you need to check out, a blog post from the archives and much more. Look at it as a little diversion…

One of the things we’re always advised to be wary of is that social media puts us in the spotlight 24/7. As businesses, we need to be focused on our customers and their needs, and as customers we now have an “in” to the businesses that provide us our goods and services. This have been a double-edged sword in many examples, with customers taking out their grievances in very public places whether the grievance was warranted or not. Yet it’s…

Rich Gubby is the Senior Web Developer over at Wapple in the U.K. Wapple is one of the leading developers of mobile Internet solutions, from websites to WordPress plug-ins and more. And if Rich Gubby is anything to go by, then Wapple are also leading the field at customer satisfaction. I recently installed the Wapple WordPress plug-in as I wanted more options for mobile visitors to this blog. There are a host of functional plug-ins out there, but a lot…

Tick tock. The sound of a clock. The sound of watching the minutes go by. The sound of boredom. The sound of anywhere but here. Silence. The sound of creativity at work. The sound of not really feeling like a job. The sound of expressing yourself. The sound of making things happen the way you want them to. The sound of success.  You’re not encouraging clock watching, are you?

Each day I commute via train. Each day I might see up to a couple of hundred different people coming and going at various stations, and that’s just on the train. Then there are the thousands that pass by in the station and on the road. When I get to the Maritz building, I interact with up to 400+ people on a daily basis, although the core interactions are probably around 30. These are some of the smartest people I…

As you may or may not know, I’ll be speaking at the TEDx event in Ottawa on Sunday December 6, which takes place at the Bitheads Theatre in downtown Ottawa (it’s an actual movie theatre). I’m really honoured to have been asked, and I’m looking forward to seeing the other speakers and guests at what should be an awesome event. Allan Isfan, Susan Murphy, Kneale Mann and others are doing an incredible job putting it all together. So what will I be talking…

If actions speak louder than words, and a picture paints a thousand words, take a look at this image and ask yourself what message it portrays. If you’re a business owner, would you bring out a new product that could change the way your customers use your service (and that of your competitors) forever, yet not allow them to use it via your service? That’s like  a restaurant that employs the best chef then delivers the food to the restaurant…

Bold claim? No – seriously, the new Headway 1.5 premium WordPress theme has just raised the bar so far ahead of the rest of the WordPress theme developers it’s scary. I’ve been using the Headway theme on this blog for around 3 months now. In that time, I’ve been consistently impressed with the way it allows changes on the fly to any part of your theme, simply by using its drag-and-drop design. I’ve also been impressed with the way it…