Social Media in 2010 – Aggregation, Segmentation and Specialization

This is a guest post by Brett Borders, who blogs about online identity issues at Online Reputation Edge and is also one of my 10 Bloggers to Watch in 2010.

2009 was an epic time in the evolution of social media. It was the year that many people got used to the real-time statusphere. It was the year that location-based social software (like FourSquare) started to socially map out the “real world” and encourage face-to-face connections.

Next generation social collaboration tools like Google Wave made a splash. And 2009 was the year that both my mom and dad signed up for Facebook – which marked a major “tipping point” for mainstream social media adoption.

There was a ton of positive hype and emotion about social media. Some of it was justified.

A lot of it was overblown.

2010 (“twenty ten”) is the year that many of the people who jumped into the social media honeymoon in 2009 are going to get seriously overwhelmed and burned out. Some people who thought social media meant the end of real work and normal business concepts will be painfully disillusioned.

And it will be a very successful year for people who know how to filter and focus on specific parts of social media, and for those who offer tools and training for using social media more efficiently and effectively.

Aggregation

Most people realize there’s way too much information for one human brain to process – but most of us aren’t yet very comfortable with filtering and aggregating social media streams. Yahoo Pipes is intimidating for even advanced users. Tweetdeck groups were a little advanced for beginners.

I expect to see lots more social media clients (external software apps) and interfaces with advanced filtering features, and countless new Web applications designed to make your social media life more manageable. Most of them will fail, but some of them will be essential smash hits.

The increase in aggregation technology and skills is going to raise the standards of content quality and originality.

In 2007 almost anyone could write a semi-coherent blog that would bring in links and comments. In 2010, only the very best and most compelling content will attract attention: the rest will increasingly be “filtered out” as a matter of course. As more and more people begin to suffer from social media burnout or career-endangering levels of productivity loss, the more experienced and connected users will become less generous with their time and attention.

Segmentation

Segmentation means being able to see patterns and break things down into groups. There are many different types, castes and subcultures of social media users: mommybloggers, small business owners, venture capitalists, cool kids, social news junkies, Make Money Online guys, social activists, corporate and agency types, narcissists and hopelessly-addicted hobbyists.

But people’s understanding of the different segments of social media users is relatively basic. Most published social media advice is “one-size-fits-all” – which isn’t as potent as it could be. Marketing to venture capitalists vs. government bureaucrats has some important “little differences.” The deeper your understanding of the sociological segments of the social media user base… their quirks, passions and hangups… the more successful you’re going to be in 2010.

Specialization

Specialization means knowing exactly what you want and going after it. People who specialize in general “social media consulting” are going to struggle to find clients amidst competition from thousands of consultants and agencies who are jumping into the same general basket.

That flew better in 2008 / 2009 when social media wasn’t as mainstream… but expect clients to become increasingly savvy, experienced and specific about the types of expertise they need. Those who drill down and focus on mastering a certain aspect of social media marketing are generally going to perform better. They will get more international clients who tend to pay better, and they’ll also get more sleep at night because they aren’t spread too thin and trying to “keep up with everything.”

Do you want to focus on training? Speaking? Consulting? Research? PR? Publishing? Programming? What specific part of the market do you want to serve? Is this area over-saturated with more established providers? Do the customers who need these types of services/products have money to afford them?

Specializing in social marketing for musicians, or online reputation management for politicians, or custom blog themes for the green industry – is a lot better than just getting into “social media,” “SEO” or “web design.”

Specializing in one area will let you brand yourself in as a leader in smaller area, and you’ll waste less time researching and entertaining inquiries that are outside of your zone.

Here’s to a profitable, productive and passionate 2010!

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16 Responses to Social Media in 2010 – Aggregation, Segmentation and Specialization
  1. Dave Doolin
    Twitter: websiteweekend
    January 4, 2010 | 8:38 am

    It is noisy out there.

    I’m not seeing ROI yet. That is, how best to convert. Either for myself, nor for clients for my fledging “get online” business. Mostly, I’m educating them (or trying to) that they should probably invest in at least a “brand presence” anywhere they may see customers.

    Because if they don’t, someone else might just do it for them. I’m having this rather unpleasant experience myself.
    Dave Doolin´s most recent blog post …Your Next Killer Technique for Telling Compelling Stories (It’s easier than you think)

    • Danny
      January 4, 2010 | 8:55 pm

      The trick is in how you want to measure ROI, Dave. Is it to get extra eyeballs for your website? Is it to get more brand mentions online? Is it to cut overheads offline so you’re taking some of your business online? Is it to work out how to get financial return for time and effort spent online?

      Making bullet points of goals first, then realistic ones, then ones you can target without overextending – that’s a great starting point. Then work out how you’ll measure success; where your maximum amount of time and effort needs to be spent to make that success happen; and you’re on a decent road to measuring ROI.

  2. Susan Varty
    Twitter: wordtree
    January 4, 2010 | 9:12 am

    Couldn’t agree more! This is an excellent post. It’s one reason I’ve focused on providing a hand-on course this year.

  3. Maria Reyes-McDavis
    Twitter: websuccessdiva
    January 4, 2010 | 10:32 am

    This is excellent! The honeymoon in social media is definitely over and the wheat is separating itself from the chaff among the so-called experts. Specialization and integration into the “whole” marketing plan will become more important to get results. Social media is not simply a part of doing social business with a human touch :-)
    Maria Reyes-McDavis´s most recent blog post …Twitter Lists Frenzy

    • Danny
      January 4, 2010 | 8:56 pm

      Key denominator, Maria – as you say, it’s part of the plan, not the plan.

  4. Meryl Runion
    Twitter: merylrunion
    January 4, 2010 | 10:34 am

    Nice to see my own experience described so well. It’s taking a while to manage all this instead of it managing me.

  5. Ari Herzog
    Twitter: ariherzog
    January 4, 2010 | 1:55 pm

    Your specialization section ought to apply as much to bloggers as to social media consultants. How is your blog, Brett, different from Danny’s from mine from Dave Doolin’s? While we all focus on different areas, there is some crossover. It is OK and acceptable to cross the streams, but there ought to be singular reasons for someone to visit your blog over mine.

    The year will help define and refine those differences.
    Ari Herzog´s most recent blog post …Foursquare, Plancast, and Tungle: 3 Applications to Share Your Activities

    • Brett Borders
      January 5, 2010 | 9:49 am

      Ari,

      I agree it’s important to differentiate your blogging topics too. That really sunk in during 2009. In 2010 – I’ll be working less on my general social media blog, and more on my online reputation blog – which is more specialized.
      Brett Borders´s most recent blog post …Why Reputation Attacks Are Self-Attacks

  6. Ct Kingston
    Twitter: CTK1
    January 4, 2010 | 4:51 pm

    Well done Brett. I learned a lot. I was unfamiliar with quite a bit of it, until now. You have a great head on your shoulders. Thanks for the read.
    Ct Kingston´s most recent blog post …Think Sausage: Visualize Happiness

    • Brett Borders
      January 9, 2010 | 2:57 pm

      CT Kingston,

      Glad you enjoyed it. Have a successful 2010!

  7. Jason Ford
    Twitter: feedmagnet
    January 5, 2010 | 10:44 am

    I think the existence of our tool, FeedMagnet, is evidence that you are right in your estimation of what is coming in 2010. I started FeedMagnet because I saw an opportunity for brand and product managers to tap into the stream of people talking about them and showcase the positive stuff as promotion. Everyone saying “I love product X!” – that kind of stuff is a big deal since consumers trust each other much more than they trust the messaging being put out there companies. The aggregation engine built-in to FeedMagnet can also aggregate everything a company is saying across all the social media channels they participate in.

    We’re with you in betting that social media aggregation is going to be a big deal moving forward. Check it out at FeedMagnet.com

    • Danny Brown
      Twitter: DannyBrown
      January 5, 2010 | 10:50 am

      Hey there Jason,

      Thanks for stopping by and sharing FeedMagnet – it sounds like it could be an interesting tool, I’ll be sure to check it out.

  8. Keith Gerr
    Twitter: keithgerr
    February 3, 2010 | 5:12 pm

    Danny – I’m a little late to this post – but I thought my preso could add to the discussion: Social Media Aggregation
    http://www.slideshare.net/kgerr/social-media-aggregation-101

    It was from a talk I gave 10/09 – I’ll be updating in next few weeks.

    Enjoyed the thread

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