This is the second part of a seven part mini-series looking at how and why to turn your blog into a social media hub. You’ll be able to find the complete series here.
Yesterday we looked at why you need a social media hub, and why your blog is the ideal platform. There were some great comments left on why a website should be your hub, and the blog just another spoke. While websites are still used and useful I prefer the blog approach, as outlined in my response to Mark W Schaefer’s valid comment:
I guess I view websites as the storefront for the business relationship that’s built from the blog. You still need the emotional call to move from consider to intent, and I feel that a blog is that bridge, or hub. The site is therefore another extension of the blog.
Hopefully as this series continues, the value of a blog as your hub as opposed to a website will become apparent. But if not, then that’s fine as well – like any good tool, you use the platform that’s right for you and your needs. For some, that may be a website.
Today, we’ll look at how you declutter your social outposts so you can start using the strong ones as building blocks to fill the holes in your social media hub.
Analyzing. Prioritizing. Socializing.
We’ve all done it. A new social network comes along and we create a profile to check it out, just in case we’re missing something valuable. We like to think we’re getting in on the ground floor, and becoming an early adopter that can help define a platform and its use.
The truth is, there are more platforms that are stuttering along than there are platforms with really substantial numbers. Time spent on these networks is simply a time suck that you can’t afford. And the more time you spend on the wrong platform, the less time you spend on the right ones.
The ones where your customers are.
It’s the equivalent of having your best product ready to sell, then taking it to a garage sale across town and offloading it for less than the cost of the gas you used to drive there. So you need to do three things, and each will dovetail into the next:
- Analyze. Look at each network you’re on. Look at how often you’re on it; how you use it; why you use it. Most importantly, analyze why you need to be there. Ask yourself what value you’re getting from it, or have had from it. Ask what results you want to see from your outposts in the next 6 months, 12 months, 18 months and more. This will help you…
- Prioritize. Your social outpost needs and wants will define how you prioritize which ones to focus on and which ones to spend less time on (or even ditch altogether). For instance, my priorities are my blog (home-base), Twitter (connections, conversations and research) and Posterous (sound-bites to test ideas and thoughts). These three priorities guide my blog posts, my strategies and ideas for Maritz Canada, and where I need to spend further time exploring. Which leads nicely to…
- Socializing. Look at the words “social media” – 50% relates to media, and the other half is social. It’s this social aspect that’s changing the way we do business with brands and with each other. The conversations; the instant feedback; the thought processes on where we operate and where we’re found by operators. Basically, it’s a key part of social media success, so having less clutter will allow more effective participation in social media. Which, once you have the hub in place, again is the relation to the sale.
The Danger of Over-Subscribed Fatigue
Look at many conversations around social media, and one of the key discussion points is the time factor involved. Hours spent online when you have an offline business to take care of. The response times needed; the nuances of the individual platforms; the confusion of non-filtered conversations.
Confusion leads to disillusion; disillusion leads to apathy; apathy leads to fatigue. As a business person (and even using social media from a personal point of view), you know that fatigue leads to less concentration and mistakes being made. Mistakes being made personally can often be overcome; mistakes made in business maybe not so much (just ask Toyota).
By decluttering your social outposts prior to setting up your social media hub, you’re paving the way to a clearer path on social without all the side distractions of too many networks and noise. This allows you to set your hub to its most effective; both as an incoming and outposting resource.
Be mean; be vicious; take only what you need to go to the next step. It’ll only benefit you in the long run.
Takeaway: Cull your networks. Focus on three or four where you’re really strong. Make a bucket list of what you want to achieve on these networks (customer service, sales, marketing, thought leadership, etc). Demote the rest to secondary. Tomorrow we’ll look at maximizing these choices and connecting them to your hub, and back out to your connections. To make sure you receive the latest from 7 Days to Turn Your Blog Into a Social Media Hub, feel free to either subscribe by RSS feed or email subscription.
photo credit: country_boy_shane
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Twitter: TanveerNaseer
Hi Danny,
First off, I have to agree with you that having a blog as part of your website is the best approach for one key reason – you’re giving your target audience a reason to keep visiting your site and learning more about you, your product and/or service. A website on its own is static and non-engaging; but having a blog gives your audience a chance to participate in the discussion and also help you gauge what’s of interest to your audience.
I like your point about focusing on specific networks instead of trying to tackle them all. There’s a lot of noise out there about how companies need to be on all these platforms. However, if you approach the way you mention – by looking at where your customers are – you can save yourself a lot of time and resources.
An interesting series, Danny. Looking forward to seeing what you’ll share in future pieces.
Tanveer Naseer´s most recent blog post …Why Employers Need To Engage With A Purpose
It’s definitely one of the key differences, the engagement level. Of course, it depends if you’re looking from a traditional static website to a more CMS-led one; but I still sway towards a blog for the real hub interaction.
Twitter: socialmediahubs
Yep…I often wondered how people had time to be active on so many different platforms. You’ll see our hub (www.ottawa67shub.com)does exactly as you say…focus on the main networks.
Better yet b/c the hub consolidates relevant content from across multiple networks the site manager can gain a quick and insightful snapshot about the conversation taking place from visiting 1 site versus 5+. Ultimately making it more effective and efficient for the company running the hub.
John ´s most recent blog post …How Social Media Hubs Overcome Companies Biggest Obstacles with Social Media.
Twitter: markwschaefer
I’ve blogged frequently about this subject of platform overload and the time needed to even discern whether something fits or if it’s just a useless fad. There is pressure just being part of a community who relishes the hunt for the latest app!
I even get woozy looking at all the cool gadgets you have on your blog. Stop it will you? You’re making us all look bad. : )
Solid post. Solid advice. Outstanding widgets.
Mark W Schaefer´s most recent blog post …How to become a CMO in 10 tweets or less
Ha, funnily enough, I sometimes ask myself if the “gadgets” (very Q of you, Mark!) are too much. It may be I redistribute – I have a planned visual end to this series, so who knows?
Twitter: greenspotting
Another really solid post. Love the focus.
Especially the point about “decluttering your social outposts prior to setting up your social media hub”…
vince jelenic´s most recent blog post …A fantastic kitchen or office look – Salvage Chic at its best
Twitter: arafat21
Very nice post on social guidelines. When I first start blogging I tend to introduce me and my blog in each social media I know but soon I realize it take lot of my time, then I shortlist those site which actually benefiting me. Now, I have much more time think new article ideas which help my blog growth.
Arafat Hossain Piyada´s most recent blog post …Turn Nokia E72 to accurate compass using NorthPole
Twitter: StephCalahan
Right on target Danny. I have a number of clients that do just what you refer to in your post. They sign up for every single social network, only to find that they don’t spend any quality focused time in any of them. In order to be productive, you have GOT to make a choice and that choice is going to look different depending on the type of business you are in.
All of the social networks have different audiences, so when you are de-cluttering, make sure you are picking the sites that either a) have your target market as users or b) have the individuals you want to learn from.
Your comment on having a strategy for those social networks is right on target too. In addition, I’d suggest that the strategy include how much time each day/week you are going to devote to each platform. Some businesses create accounts and never use them, while others get lost in time and spend hours and hours in Twitter conversations. Putting a time plan in place keeps you honest with yourself and helps your efforts be much more productive.
To your success!
Stephanie
Productive & Organized – We’ll help you find your way! tm
Stephanie LH Calahan (@StephCalahan)´s most recent blog post …Clean up the Clutter on Your Facebook Newsfeed
Great points, Stephanie. It’s all well and good prioritizing what platforms you both need and want to be on; but not having a time strategy in place as well will immediately negate your efforts.
Thanks for popping by!
Twitter: 3HatsComm
Danny, Yes to decluttering, streamlining SM efforts. That certainly starts with analyzing and prioritizing business, marketing, blogging goals: maybe you keep LinkedIn but ditch FF since it pulls in your Twitter feed anyway. Stephanie is right about people spreading themselves too thin; when you pick networks you need to give them the time and be social, or it won’t work.
As to making the blog the core of your own SM hub: true that. Unlike the bullet-points and boilerplate of the static website, the blog is you–what you think about marketing, PR or SM–the everyday, real you. That’s what fosters genuine connections, makes it the best place to engage. FWIW.
Davina K. Brewer´s most recent blog post …Your Website is Ugly and Your SEO Sucks
Agreed, Davina. I can see the reasoning some folks prefer websites over blogs, but if we’re moving more toward the human sale (which I believe we are) then there’s no better outpost than your blog.
Twitter: thatgirlisfunny
Hi Danny,
Hmmm…by the end of the week, I might have given up on Digg. My other networks rank high for traffic and sociability. I genuinely like spending time on twitter, facebook and stumble. I submit to Digg, but I spend no time on the site. I’ve added in a new one – meme – that has a largely international language base. It’s an experiment. I enjoy the photos. Brazilian people are friending me. It’s great! It’s the last place I go of my other choices. A girl is allowed to have a little fun, right?
Cheryl from thatgirlisfunny´s most recent blog post …Sticky Situations: I’m trying to watch the game and these cheerleaders keep getting in the way
It looks like you won’t be the only one, Cheryl. Digg seems to be heading the way of MySpace:
http://www.pehub.com/62600/diggs-myspace-problem-and-what-its-doing-about-it/
Although I’m not that surprised if it does happen – their power users make it almost impossible for normal users to make an impact, and they keep changing the rules which discourages the more frequent users from posting there.
I’ve heard a few people talk about Meme lately, I’ll need to check it out.
Twitter: tomwanek
Great post. Focus requires that you prioritize and accept that some tasks and tools simply must die.
And from my perspective, the biggest hurdle with social media is stamina and scalability.
Tom Wanek´s most recent blog post …How Exclusive Marketing Partnerships Can Rev Up Your Business
Ah, the Double S – great point, Tom. Too many don’t realize the commitment factor needed to really make it work initially, and then expand it successfully.
Twitter: socialmediawave
Hi Danny- good points- had some first hand examples in the Customer Service realm recently. Looking forward to the rest of the series.
regards
Craig
Craig´s most recent blog post …Welcome to SMW for 2010
Twitter: CTK1
read this the other day, very well thought out and offering good ideas. I’ve already learned a thing or two from visiting your blog over these many months. I’ve even ripped off some or your design. I’ll pay you for it, if you force me. Cheers Danny Brown.
Christina Kingston´s most recent blog post …The Death of Sex
This is a great idea. I’m often tempted to utilize all the social media networks out there instead of focusing on the few that would be most suited to my product and my needs. Quality is better than quantity – thanks for reminding me of that.