Are You Telling or Asking?

Ask your customers better questions

When was the last time someone asked you what you want? What you’d prefer to have, over what their perception thinks you’d like to have? Are you looked after by the services you use on a regular basis? If not, why not – isn’t it about time you were? I’m a business owner, but I’m [...]


Sunday Brunch – Small Steps in Social Media

Sunday brunch

Welcome to a new episode of Sunday Brunch, where we talk about your questions on social media, marketing, business tips, entrepreneurship and more. Today’s question is from Claire of Selection Criteria, an Australian-based recruitment firm for government (and my apologies for getting it the wrong way round in the video!). Claire asks: “What would your advice [...]


Common Courtesy? Yes Please, Thank You!

Ingrid Abboud

This is a guest post from Ingrid Abboud. You’re at a dinner and someone compliments the outfit that took you 20 minutes to pick out. What do you say? You’ve written an article which took you 15 minutes to research and another 30 minutes to write. Your friend likes it and shares it with some [...]