Social CRM Insider blog

Over at Jugnoo, our goal is to help educate business owners on the social web, and really help them both understand and improve their visibilty on it.

Part of our approach is to offer resources that will act as a go-to for news, best practices, tips and awareness for all the various parts that make up today’s business scene.

Recently, we launched the first salvo in this in the form of Social CRM Insider.

A blog dedicated to the increasingly important area of customer relationship management in the social media space, Social CRM Insider will show why this is such a key part of any company’s strategy, especially online. From the About Page:

Every week, we’ll share our insights, best practices, case studies and more on how to run an effective customer relationship program in the social media landscape, and build brand loyalty around your business in the process.

We’ll strip away the guesswork and provide you with real-world examples of who’s doing it right, and how you can adapt these methods to your own business. And we’ll do it in a way that you can understand – no industry jargon or buzzwords here.

Social media has always been about the relationship to the sale for business owners and their customers. Consumers have known this for a while; now it’s time for you to understand better too.

To help us with our goal, we’ve employed awesome social media and business blogger Joey Strawn as our blogger-in-residence and, while I’m biased, he’s already knocking the content out of the park, with a great amount of interest and feedback coming in.

As I mentioned at the start, we’re just beginning to ramp up our activities, and the Social CRM Insider is something we’re really looking forward to grow as we help businesses understand this space we play in.

I’d love for you to check the Social CRM Insider blog out when you have time, and if you have any kind of customer-centric needs for your own business, blog, store or more, you might just find it’s the ideal new blog to subscribe to.


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21 Comments on "Introducing Social CRM Insider"

Karan Lugani
3 years 2 months ago

I am sure your social crm insider would soon be competing Mashable. Best of luck.

Robert Wace
3 years 3 months ago

Social CRM has challenged and changed the way we communicate and handle customers. Over the past decade Social media played a big and vital part on the advancement of businesses and how people communicate online and offline. Social science combined with CRM wins the competition.

3 years 3 months ago

Just clicked over to it and two HUGE thumbs up!!! Looking forward to reading the posts and learning more about the CRM process.

3 years 3 months ago

Cheers, Penney, appreciate the feedback and I think we made an excellent choice with the blogger-in-residence. :)

3 years 3 months ago

Thanks for sharing! I’m upgrading my blog and I hope this will help me taking it to the next levels.

3 years 3 months ago

I heard joey was fixing my issues with facebook privacy. Is that true?

3 years 3 months ago

Yes, and he’s also putting Klout out of business and setting Empire Avenue up for adoption. In that order.

3 years 3 months ago

Excellent stuff. I’m checking out the Social CRM Insider right now. It’s time for some new ideas in 2012! :)

Daniel Milstein
3 years 3 months ago

Great Post Danny. thanks for the information regarding Social CRM Insider. Its great thing to promote the business online. I have not yet tried out for such venture but will be checking out yours.

3 years 3 months ago

Danny – That is a good site. I’m going to refer that to some clients who despite my best efforts, still don’t understand Social Media. I’m sure I can even get some pointers.

3 years 3 months ago

You can’t go far wrong with Joey as an “instructor”, Geoff – cheers!

3 years 3 months ago

I’m there, of course! Looking forward to seeing it grow.

PS. Glad you’re back on CommentLuv — is this permanent?

3 years 3 months ago

Ha, you never know with me, mate – I’m always considering pros and cons. :)

I do like the way the design of the comments ties into the main blog design, though, and enjoying finding new blog posts to read.

So – we’ll see. 😉

3 years 3 months ago

I’ll have a look, who knows, it might even be that it makes me to like the whole social media thing. Well, at least I’ll understand it better. :)

3 years 3 months ago

If you read anything by Joey, you always come away a little smarter. So, in a year’s time, we’ll all be geniuses! :)

Keith Davis
3 years 3 months ago

Eh Danny, good luck with the new venture.
Good to hear that you have Joey S writing for you.
Joey writes good stuff.

I’ll check out the new site later.

Big question is…
Is it Genesis or Headway? LOL

3 years 3 months ago

I answered that question for you on Joey’s intro post, mate. :)

dave friant
3 years 3 months ago

Just checked it out and bookmarked it.I don’t really subscribe to anything right now just stuff to routine when I’m making my rounds.

I know whatever you put out over there it’s going to be quality.

Well off head over there and get my learn on.

3 years 3 months ago

Cheers, Dave, appreciate the support, and I don’t think you’ll be disappointed in Joey’s content.

3 years 3 months ago


Thanks for the info, I’m going to head over to the site now and give it a look.

I think it is becoming more and more obvious that social media is going to be play a larger role in online marketing moving forward. This has been solidified by Google’s recent announcement. You can’t do SEO without social anymore.

3 years 3 months ago

Hey there Anthony,

Cheers for checking the blog out mate, appreciated. It’s funny – smart businesses have been using CRM and social media together for years. But it takes Facebook and Google’s entries to make people think about it – go figure. :)