Influential Mentions Aren’t the Same as Word Of Mouth Returns

True reach through word of mouth

Earlier this week, I took a look at why the social influencer – as identified by the likes of Klout, Kred, etc – isn’t anywhere near as valuable as an Instigator. The post created a great discussion (which is still ongoing) around both sides of the coin, and whether it was just a case of [...]


What’s Worth More to You – The Cost of Your Reputation or the Cost to Monitor Your Reputation?

Online Reputation

A few weeks ago, Heather Whaling shared the story of Nationwide and how they responded to what could have been a very difficult situation. While there was still come criticism about the response possibly being less “human” than it could have been from the various Nationwide accounts, it was still a great example of reacting [...]


Social Influencers Are Dead – Long Live the Instigators

Meet the social instigators

Social influence. The need to prove how wonderful you must be to get such a high Klout score. The golden nugget for brands looking to tell their story to the masses. Yep, social influence – and, by association, social influencers – is a hot potato and continue to divide opinion. On the one hand, you [...]