On Being a Better Person

On being a better person

When I was younger, I did some horrible things. Some, I didn’t know better because of age. At least, I’d like to think so. For example, when I was four years old, I threw a tantrum fit while shopping with my pregnant mother. As she told me off, I punched her in the stomach. Now, I’d [...]


It’s All About the LIST, Baby

Importance of lists

One of the things that never ceases to amaze me is the lack of basic customer service smarts in many companies. It seems such a dumb game to be playing, as well. For example, if a company’s customer service is poor, that’s more than likely going to mean a very big uphill struggle ahead in [...]


How to Use @JugnooMe to Make Social Monitoring Fun and Help Find and Build Brand Advocates

Jugnoo social crm

Over at Jugnoo, we’ve been tinkering away on a few updates to our solutions. Between now and the end of September, there are even more cool updates being dropped in, and these will turn our dashboard into the fully-fledged offering that’s going to answer a lot of questions around social media, especially that all-important ROI [...]