So, if you’re a regular reader of this blog (and thank you!), I think I owe you an apology for any dizziness I may have caused you in the last couple of months.

As a regular visitor, you’ll know that I’ve been experimenting with what comment system to go with – native WordPress (in use for the last couple of weeks), Disqus (in use for about 6 weeks prior to that), or Livefyre (in use again now, and a system I’ve raved about many a time).

The reason for this was simple – user experience here is key. You take the time out of your day to come and spend some time here, when you could be choose from a million other blogs at that given time.

For that, I thank you. And to extend that thanks, if you like, I want to try and make your stay here as enjoyable and user-friendly as I can.

That’s the reason behind choosing the Genesis framework and the Optimal child theme (affiliate links). Since activating them a few months back, folks have been kind enough to comment on the easy navigation, and the responsive design makes it very easy to read on mobile browsers.

That user experience extends into the comments – I want to encourage you to share your thoughts, and extend the conversation beyond the post and with each other.

This is kind of where native WordPress comments falls down, and leaves both Livefyre and Disqus ahead. All you need do is compare a post where there are a lot of comment threads, and you can soon get lost with native WordPress, wondering who’s replying to who.

Not so much Livefyre and Disqus, where you can clearly see the thread and who the conversation is aimed at.

And, for a while, I was thinking of sticking with Disqus as I experimented with the new 2012 version – it’s very slick. Community comments, popular conversations elsewhere and a beautiful interface make it a very tempting platform. And yet…

Here we are, back with Livefyre, and this time it’s for keeps, for a few simple reasons.

Livefyre Support is Awesome

If there’s one area that Livefyre excels at, it’s their customer support and community support team. It must be a culture they have over there – from Jenna Langer to Jeremy Hicks, and current Community Manager supreme Dhara Mistry, Livefyre clearly encourages interaction at a very high level.

While I was experimenting, I had some issues on switching Livefyre back on, due to a minor conflict with Disqus and some WordPress avatars. I also couldn’t fully sync comments over that have been left during my activation of Disqus.

Step up Livefyre, and Dhara and her team of engineers.

Dhara Mistry
Click image to enlarge

They worked way beyond what any support would normally offer and ensured all the glitches were fixed. Not only that, Dhara kept me up-to-date at every touchpoint, and even recommended I hold off until they locked down a fix for my specific needs.

All this while rolling out a brand new version of their commenting system, as well as fielding questions and support tickets from users with Livefyre currently installed on their sites.

This kind of service and constant communication is a huge factor for me when it comes to any business, and the fact Livefyre don’t even charge the majority of its users, yet still offer that kind of support? I’m sold.

Livefyre Is The Natural Evolution of Blog Commenting

As I mentioned earlier, I’ve been a rabid fan of Livefyre since it launched, and was one of the early users of the platform.

I love its real-time chat system as well as the social media integration of conversations from Twitter and Facebook, as well as the ability to share across multiple networks.

But that was Livefyre back then – the recently-released beta version of Livefyre 3 shows you exactly where this platform is heading, and I love it. You want your blog comments to be truly social and interactive? Check out what Livefyre has for you.

Social Comments Integrated

Livefyre social comments
Click image to enlarge

With the previous version of Livefyre, they already had a pretty cool way to bring conversations from Twitter and Facebook into your comments section. If someone tweeted about your post, and added extra commentary, or it was shared on specific Facebook Pages, these would be pulled into the post at the end of the comments.

Now, however, they fall neatly into the comment stream itself, based on timestamp. And, if you reply back via the comment, it goes back to Twitter automatically, to answer the person that shared. Further conversations continue to fall back into your comments – very cool.

Rich Text Editor

Livefyre rich text editor
Click image to enlarge

One of the biggest “gripes” of the previous version of Livefyre was the inability to make your comment more dynamic. While the likes of WordPress and Disqus allowed you to drop HTML in to add bold, italic or other font edits, Livefyre was stuck with its standard font.

Not any more. Now you have a rich text editor that allows you to choose bold font, italic, underscore, insert a hyeprlink, bulleted lists and numbered lists.

Additionally, and one that a lot of commenters and bloggers were asking for, is the ability to edit your comment if you make a mistake. However, this only works if the blogger with admin duties enables this feature on Livefyre.

It may be small changes, but these features make comments more dynamic and highlight the parts that need to be highlighted.

Livefyre Supports Rich Media

Probably one of my favourite new features is the way Livefyre 3 truly turns your comments into a fully-fledged multimedia experience.

Normally, when you leave a comment on other blogs that don’t have Livefyre, and you want to show a video or image, you have to grab the link to YouTube or Flickr, and then the reader of your comment has to click through to see what the video or image is.

Not with Livefyre.

Instead, they keep your readers engaged on your blog by embedding the rich media directly into the comments area.

Livefyre rich media embed
Click image to enlarge

Currently supported platforms include YouTube and Vimeo (video), Flickr and Instagram (images), Slideshare (presentations), SoundCloud and Spotify (music), animated GIFs from MySpace and Wikipedia (the articles appear in-stream).

To show this media content, simply grab the URL of its parent page and drop alongside your comments, and Livefyre does the rest. It’s pretty damn cool and can make for a very entertaining comments section.

Livefyre and Multi-Site Admin

One of the new features that came out before the current beta version of Livefyre 3 was the revamped admin area for bloggers.

Livefyre Site Moderation
Click image to enlarge

Now, instead of having to hunt through reams of comments to filter one out, you can search directly by username, IP address, if it was a user logged in via Twitter or Facebook, keywords, and much more.

You can choose to do this while having all your sites open, or just one domain at a time. You can also quickly check if any comments have been filtered into pending or spam, ensuring all comments you want approved are done so.

It’s a slicker version of the previous admin area and a very welcome addition to the product.

So Is Livefyre Perfect?

Is anything? Okay, I know, glib answer and I apologize, because we all know Jessica Alba is perfect… Moving on!

As I mentioned, Livefyre 3 is currently in beta, so the version being used on blogs currently is one that will experience some hiccups as the platform moves into a wider public release.

Some of the current glitches, from my own use and conversations I’ve seen online, include:

  • The SocialSync tagging doesn’t always work the way it should, meaning you can’t tag your friends on Facebook and Twitter (by using the “@” symbol and then typing their name until it appears). For a social commenting system, this is a core part of Livefyre’s appeal.
  • Sometimes it looks like there’s no comment box, whereas it’s just Livefyre rendering. The load time has been improved from the previous Livefyre, but could sill be optimized further.
  • Styling Livefyre to suit your blog design requires CSS, and not every blogger is comfortable with this. The advantage of Disqus in this respect is it inherits the font, style and design from your blog, so should match up every time.
  • It’d be great to see your commenters’ activity across the web without having to click on their profile. A lightbox when hovering over the username would be great, and encourage commenters to visit other blogs in the Livefyre family.

In fairness, the last two are personal choices as opposed to glitches, but I feel they’d make the platform even more complete than it is currently, and its current iteration is pretty damned impressive.

So, Livefyre Is Here to Stay Then?

As I mentioned at the start of the post, if you’ve felt a little dizzy recently with the comment system changes, I apologize. But it’s the last time it should happen.

I’ve been an early supporter of Livefyre and the platform has continued to grow way beyond its potential from its early days. That continues to be the case as new features and slicker processes get added, and it’s definitely my commenting platform of choice.

Mind you, I have to take my hat off to Disqus – they’ve really upped the game with Disqus 2012, and the interface and integration is very slick. Plus, they also sent out a very fun Welcome package of Disqus goodies – thanks, guys!

But, I have to say, Livefyre just feels what a comments system should be – live, interactive, media-rich, socially-enabled and much more. Simply put, it feels like home.

And, as a blogger, that’s all I can ever ask for from a comments system. Here’s to the conversation.

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  1. says

    Hey Danny, yes I have watched the whirlwind of commenting systems here and in fact been doing it ourselves (on both my blog and Judy’s) : )I have been a huge user and fan of Livefyre, and will continue to be so. But currently, for my blog,  I am using the native WordPress system with CommentLuv. For now that is the best solution for me.I agree with you that commenting is going in a new and robust direction. But also, having taught tons of blogging workshops, I also see that each person has to decide which commenting system works for their blog and their readers. In fact, I am finding myself recommending Livefyre more for the bloggers who are looking to build their blog into a social community, but aren’t ready to take such a big step as using something like BuddyPress. Livefyre allows interaction and community with a lot less technical setup. And is perfect if you want your commenters to be able to share, especially with the rich media embedding. I just love the fact that Livefyre and Disqus opens new options for commenting systems, and that those options are there if they work for you. Great post BTW : )

    • says

      bobWP That’s a great point about the social actions, mate – completely agree, I’ve always seen Livefyre as being more for the “advanced” community, or one where there’s a very strong social media leaning, because of that rich interactive aspect you mention.That’s the beauty with blogging – it’s a constant evolution and the real winners are us bloggers and readers. Cheers, sir!

  2. geoffliving says

    I am partial to Disqus, as I’ve had numerous issues with Livefyre commenting on others’ blogs. Still LiveFyre has been very kind about listening to my cranky rants, and continues to evolve. In the end, I may go to LiveFyre depending on what happens next with Disqus. I would be a fool not to keep my eyes on the evolution of both of these systems (and whatever else may arise).  It’s about the best experience for readers. Cheers.

    • says

      geoffliving Yeah, I saw your conversation with them yesterday, mate – like you say, they’re always conducive to feedback (negative as well as positive), and the changes in Livefyre 3 have come as a direct result of community collaboration.Here’s to the experience, mate.

  3. says

    I came here looking for rap videos and then got suckered in by the commenting systems. But can say that the team over at LF are awesome. The chats you’ve done on here show how it can be used in real time better than say a CoverIt live. 

    • says

      jeffespo Yeah, I can’t praise their support team. I’ve heard horror stories about bloggers ripping their team a new one despite spending several hours trying to help that blogger. You’d have to be some kind of jackass not to appreciate help…

  4. says

    The experience that my readers had when Disqus was active on my site, was not good.  In fact, the social login scared them.  Comments were down to very few.  I then reverted back to the default commenting system and readers were happy again.

  5. says

    Hi DannyOnly had time for a quick reaf, but got the gist… Livefyre is here to stay.Looks as though I’ll have to take another look at it then.Appreciate the time you’ve put in to this one and it’s a great comment system resource for any blogger.

  6. Livefyre says

    @dannybrown It’s great to see you back on Livefyre. Thanks for your post! We’re thinking about making CM Supreme @dharait ‘s new title :-)

  7. justex07 says

    @DannyBrown I use @Livefyre on every site I build out. It’s as standard and essential a plugin for me as WP-DBManager. Wouldn’t blog w/o it!

    • says

      @justex07 Hi there mate, I hear you – pretty much every site I have now is on Livefyre. It was nice to experiment again, to see how both Vanilla WordPress comments and Disqus played, and they were pretty easy to work with.But, with the audience on this blog, it makes perfect sense to be on Livefyre and excited to see the evolution continue. :)

  8. says

    Hey Danny … very, very helpful stuff! My new blog is still feeling its way around and I’m considering all these things. Right now, for some reason, my WP Continuum theme (WooThemes) is requiring a password for comments! I had no idea and someone sent me an email and said WTF! So, I’m wondering about just getting that fixed or doing something like Livefyre. Being so new, there won’t be that much activity yet but it will grow because of my plan to guest post and be very active in this space. So, do you have any thoughts for me specifically (or others in my shoes?) Would we be best advised to go ahead and start with a more robust and interactive comment system or just stick with the Vanilla WP setup until we determine if we have a bold and interactive community or a silent, lurking, crowd of …. one. 😉

    • says

      Carmelo Cheers, Carmelo, glad the post resonated.The “Do I use Livefyre on a new blog” is a good one, mate. There are two ways you could approach it – because it’s a new blog, there are no expectations on comments initially, so it may be a gentler way to break the system in.On the other hand, do you know who the majority of your readers are, industry or niche-wise? You can grab some of this info from the likes of Woopra and Alexa, and it may be that more of your visitors prefer a simple name, email and URL system versus a more socially-enabled one?If you do go with Livefyre, I always recommend writing a post explaining the system a little better, and that can help readers ease into the change too.Hope that helps, mate, and cheers!

      • says

        Danny Brown  Dhara Mistry Yes, great help my friend. So far my audience seems to be fairly novice … new or struggling entrepreneurs and I won’t be able to tell right away if they’d be open to signing up or if they just want to ask a quick question. Yes, might be nice if there was a “free” guest comment option.Thanks again! Good stuff.

        • says

          Carmelo Dhara Mistry Hi mate,Livefyre does offer guest commenting, with just name, email and URL (though I think you have to create a Livefyre account after that). Perhaps Dhara can confirm?

        • says

          Danny Brown Carmelo Hey Carmelo, we do offer guest commenting and yes it’s free :) Like Danny mentioned, your community can leave comments using just their name and email. They can continue to leave comments as guest, no need for them to create an account unless they really want to. We’d love to see you on Livefyre, Carmelo so if you need anything at all, just holler at us and we’ll be there for you!

  9. says

    *Blush* *Blush* *Blush* is all I am doing here :) Thanks a ton for the shout-out and we’re pumped to have you back up and running! It wouldn’t have been possible without Jonathan (our Senior Engineer), so mad props to him! So loving the “Simply put, it feels like home.” It perfectly defines Livefyre’s culture :)P.S. I am able to replicate the first two issues you mentioned. Got your email and will get back to you shortly with more info on that.

  10. DannyBrown says

    @chellysimko Hi Rachel, thanks – got a lot of time for @Disqus 2012, great platform, @Livefyre just seems more “it” :)

  11. says

    I used to be a fan of Intense Debate until something went wrong and suddenly all my comments were dated the year 1890 and the people at ID said it was a problem with WordPress, yet every blog I had that used ID had the same problem at the same time and the other blogs I had that used native comments was fine.When I finally launch my new design later this year I will be looking at LiveFyre. I am interested to know if you have seen a drop in comments since people have to register with LiveFyre. :)

    • says

      Dean Saliba Hey there Dean,Yeah, I never really took to ID – it always seemed a little clunky to me, at least aesthetically. At least with both Livefyre and Disqus, they blend in pretty well with your existing theme.I’ve been pretty lucky in not seeing any drop-off, though I do think a large part of that is due to the audience, as they’re pretty social media savvy and maybe more used to log-in?But it’s always a question I keep tabs on, and Livefyre does offer guest commenting as well – though, yes, it’d be nice if you could just leave it at that and not create an account afterward. Maybe something Dhara Mistry could take onboard for future updates? :)

      • says

        Danny Brown Dean Saliba Hey Danny, I am curious to know what made you feel an account needs to be created once you login as guest. We’re in plans on revamping the entire authentication process and any feedback from you will be appreciated.

        • says

          Dhara Mistry Dean Saliba Hi Dhara,Just did a test guest comment, and I think where the confusion may come is the “Comment as guest” option gets lost a little, compared to the more visual aspect of the other components on that screen (see image). That could be where folks (myself included) thought you needed to create an account, even as a guest. Cheers! :)http://www.flickr.com/photos/tfcrules/8007109636/

        • says

          Dhara Mistry Dean Saliba Ooh, that’s quirky – so I uploaded the image via a Flickr URL, in reply to this comment, and it shot to the top of the post as a new comment. 

  12. says

    Glad to see Livefyre back on your blog Danny! It’s true, their support is top notch. My experience has been nothing but good, aside from the beta glitches you mentioned of course.Did they get back to you on the mentions dropdown issue? I assume you were referring to the “@” button next to the rich text editor being cut off when there’s zero comments.

  13. says

    As much as I love livefyre , and got great support  too, in the end I had to let it go on my main blog, because it was causing too many problems a couple of months ago. I’ve since invested in CommentLuv Premium and it’s working out great for me. I’m going to give LiveFyre another go on my other two blogs though. Thanks, Danny Brown 

    • says

      CorinneRodrigues livefyre Hi Corinne,Yep, I was using CLP in the interim, and some cool features. I did find my “mundane” comments went up (“great post”, “i so agree”, etc). Perhaps that’s more to do with the do-follow “reward” for commenting/sharing, but it was a pain to manage. Andy was great at offering tips to combat, but it’s one of the things I like about Livefyre, the ability to ban users. :)

  14. says

    Danny, I was a big fan of Livefyre until this new release. I had used LF on my medium sized sports blog for the past two years and really enjoyed it. I helped spread the word about their awesome plugin and LF’s support used to be fantastic. A lot has changed over the past year and they have obviously moved to a more enterprise business. Their support times have grown longer and they have become less happy to appease the smaller sites. I would imagine LF would be crazy not to give you extra support since you are most likely their biggest fanboy. They’d be crazy to piss off someone who takes to time to write a post like this. All I’m going to say is, enjoy the service as it was, because as they continue to add bigger customers, the little blogs are going to be left to wait. It’s the nature of the SaaS game. Service is going to go to those who pay. I don’t blame them, their investors need ROI, but I’m really disappointed with my experience over the past month.

    • says

      @Mark Storun Hi Mark,Sorry to hear of your experience – I know I’ve seen others say they’ve moved away, too, since the new version. Yet I’ve also seen similar stories with Disqus and IntenseDebate – I guess that’s the thing with change, it won’t always keep older users happy.Am I a fanboy? Maybe – but then I’m also a realistic one, then, and Dhara Mistry and JKretch would probably be the first to say I’m also a critic when things go wrong, and switching Livefyre off for a while, to keep user experience here to the forefront, showed that.I’m also not so sure they’re concentrating on the Enterprise business model but then, if they were, it’s par for the course for the majority of businesses in this space. Social dashboard Hootsuite has a very small percentage of their users on a premium plan, hence the purchase of Seesmic recently, to access their business users.There’s definitely room to have the core, free version and then the paid version of any tool. That allows you (the user) to choose between what matters for your audience. That would also determine levels of support.Yet, to be fair, I don’t think Livefyre are offering me any special treatment, since the majority of bloggers I know (of all sizes) always praise them for their help.Sorry again to hear of your experience, and thanks for sharing, mate.

      • says

        Danny Brown wmwebdes Hey all, Jeremy from Livefyre here. Mark I appreciate you taking the time to share your thoughts, and I do apologize if you felt like we weren’t delivering to the same standard many users have come to expect from us at any point of your experience with Livefyre.As several people in this conversation have attested to, we take a lot of pride in providing the best customer support we possibly can, and that goes for Community Bloggers and Enterprise Customers. As Head of Customer Support, I can assure you that no matter how many more large brands or publishers we add, the free community will not be left behind.If you have any feedback for us Mark, or would just like to talk about what we’re all about here, I’d love to hear from you. Drop me an e-mail: jeremy AT liveyre DOT com.I look forward to talking with you. In the meantime, you all keep Danny in line 😉

        • says

          Danny Brown wmwebdes Also, please don’t be confused by my current bio…it’s in need of some updating like, yesterday. meghankrane is our Head of Community now, and she’s a good ‘un. Just in case there was any confusion!

        • says

          JMattHicks Danny Brown wmwebdes Always had fabulous service from you guys just had a few technical hitches that sent me back to native comments.Once Ver 3 is out of beta I may try again.

        • says

          JMattHicks Danny Brown wmwebdes Thanks for the intro Jeremy, there are lots of exciting plans in the works for Community at @Livefyre – can’t wait to get everyone here involved. It’s great to see http://dannybrown.me back on Livefyre – we really appreciate your contributions to the Livefyre Community!

  15. says

    Hi Danny,I think of you as a kindred spirit regarding blogging and the willingness, to test and change repeatedly. I remember a million years ago when I was on Blogger and I used to use Haloscan and I thought it was the best commenting system out there.When it went away I lost all of the comments that had been made through it. I like knowing that Livefyre and Disqus don’t have those issues, but I have noticed that when I have switched between them I am sometimes left with renegade code and or formatting issues.Not thrilled about it, but it is part of the package sometimes.The key element here is what system works for you and your readers. I ran into multiple complaints with LF and DiSQUS, primarily centered from people who said they couldn’t comment. I figured for every person who took the time to write there was a good chance there was someone else who didn’t.But I have to agree with you that I haven’t found a better system than LF for real time comments. If you have enough traffic and people who are willing to engage it is a wonderful tool.

    • says

      thejoshuawilner Hi there mate,Yeah, that’s always been the bugbear between switching systems, the formatting due to non-compatibility of code (a Livefyre “@” versus a Disqus “@” for example. It’d be nice to be able to bypass or clean that up, but I guess that’s the nature of the different beasts.That’s such a true point about the audience “being ready” for your comments – before I switched Livefyre on way back in the day, I checked my analytics and saw that over 70% were very social media-savvy, so I figured they’d be OK with the social sign-in. The great thing is, both Livefyre and Disqus offer guest commenting, so it’s getting closer to the native WP or Blogger options.Here’s to mutual experimentation, mate!

  16. says

    Confession: You are the inspiration for my changing things. You left Livefyre for Disqus, and so did I: but around the time you went back to LF, I went back to the vanilla WP commenting system. I, and other readers to be fair, grew tired of the additional hoops. And, not every reader of mine (who wants to comment, or who I want to comment) is on FB/TW and/or wants to sync the two.The bigger drawback (for me) is the double actions. If I wanted to mark a LF comment as spam, I’d have to do it twice: once in the LF dashboard and once in the WP dashboard. Disqus, oddly, was good at both in a single keystroke albeit not all the time.And, I wanted to also bring back CLP as CorinneRodrigues and others mentioned. 

    • says

      Ari Herzog Hi Ari,Did your readers not feel the Guest Commenting option was a good “compromise” to the name, email and URL the native comment system offered? Both Disqus and Livefyre offer that without sign-up (despite my earlier confusion) so it would seem less of a hoop now?

  17. says

    I used Disqus when I was on blogger and when I shifted to wordpress, I just stayed loyal to Disqus. I did like it … a lot! But recently I shifted to a new domain and ran into many problems with Disqus. And though I was totally in love with it, I was very disappointed by the support. Its been 9 days since I emailed them about an error with importing comments and asking them what seemed to be the problem. They have not replied. I shifted to the wordpress commenting system and yes, I get a little confused with the who replies to who. Though I love Livefyre, I still have to make up my mind.. :(

    • says

      Hajra Hi Hajra,Support is a very big thing for me, and often sways me to a “lesser product” when looking to buy a new product. Thankfully, Livefyre is anything but lesser in both product and support. :)Perhaps run a 30-day test of Livefyre, where prior to switching on, you post about the upcoming change. Then, write a post to explain how to use it best (and I’m sure Dhara Mistry could offer some tips here), then see what happens. Make sure you select the Allow Guest Comments option from your Livefyre dashboard, that way no-one has to sign up if they don’t want to. :)Maybe I should shoot a little how-to video for a follow-up post? :)

  18. Liana Martin says

    The one shortfall with Livefyre is that they only support WordPress. If you don’t use WordPress, they do not have an easy way to export comments which is nuts. I’ve stuck with Disqus because with their platform, I can export my comments whenever I want rather then hoping one day Livefyre rolls out a joomla plugin. What type of service doesn’t let you export your data??? I also called to look into their higher level service, but how can a medium sized blogger afford to pay a $5,000 setup fee and then an additional $1,500 a month?

    • says

      @Liana Martin  Hi Liana,I could be wrong, but I think there’s a way to install Livefyre via code drop-in as opposed to plugin option (though I may be thinking Blogger here). Perhaps Dhara Mistry can clarify?Yeah, exporting would be useful. Although, to be fair, unlike Disqus, Livefyre doesn’t store purely on their own server – your comments are always part of the blog comment loop. Disqus does allow you the option to sync back to the blog, but it’s an extra step.With regards pricing, it does look steep – but I’m guessing that’s more for Enterprise-levels, like CBS, New York Times, etc. Perhaps they can offer a mid-tier level for the pro-blogger that isn’t Enterprise in size?Cheers for the comment!

  19. says

    For some reason @Livefyre still hasn’t offered Comment Version 3 for my site yet, I do want to use it and think it’s release has been quite delayed for the general public.  IOverall, I did a similar test on my poetry blog a few weeks ago and switched back to WordPress commenting with CommentLuv but found immediately SPAM and moderation time was increased and after 3 weeks switched back to Livefyre.  Do you still find bugs in the new commenting version?

    • says

      Dragon Blogger Hi Justin, we’ve been rolling out Comments 3 on a site-by-site basis outside of the public beta  program so that we can address any configuration issues with the best customer support possible. I’d love to talk to you more about installing Comments 3 on your sites. We’ll be in touch with you shortly. Thanks for sharing your feedback, we can’t wait to see Comments 3 on http://www.dragonblogger.com/.

    • says

      Dragon Blogger Hi mate,Yep, there are still some minor glitches (for example, when I used the media insert yesterday, it appeared as a brand new comment at the top of the post, then later dropped into the reply it should have been). Good news is, Livefyre always seem to be on the ball, whether it’s Dhara Mistry or Meghan just above. :)

  20. says

    @dhara mystri, I have tried to comment twice already, but alas I hit the backspace key by mistake (I use a Magic Mouse, so it is quite a common occurrence :( ), which means that my lengthy comment was lost. Will try again, but perhaps this is something that at HQ you might want to address, assuming it is at all possible…

  21. says

    Right…. here it goes again:)I have a (for now) pretty small blog in Italian, but despite that the assistance I got from Dhara and Jeremy was very good. No doubt the service offered to bigger and paying customers will be better, but that doesn’t mean that I am not perfectly satisfied.The reason I went for LF (and why LF is going to stay on my blog) is the FB integration that allows me to import a good number of conversations that take place there and that would be otherwise (pretty much) lost. What I am not clear is how this is going to work on LF3 if all the comments are imported in the stream… I fear it might be difficult to understand what is going on if the FB comments are scattered all over the place. However, if it were possible to comment on FB from my blog, that would be AWESOME (but the timing has to be improved as now it takes even more than 24 hours for the FB comments to load)Some of my lot have found the registering process a bit daunting and felt it was kind of intrusive (the linguistic barrier doesn’t help, but I do know that being AFAIK the only blog in Italian I cannot expect a localized version just for my own benefit). Certainly what does not help is the confusing way guests may comment, but this has already been discussed. In my view the commenting from guests should be streamlined a great deal so that it is a bit more similar to what the native wordpress comments makes you do. Disqus does that to some extent, but then you are catapulted into another window asking this and that and here is where the magic is lost.In any case, I am more than satisfied both with the product and the service and would not hesitate to recommend it. The system does need tweaking here and there, but I can clearly see the advantages it has to offer. As an example (and inspired by this very blog) we are about to host our first (hopefully of many) Q&A session.

    • says

      One thing I think should beimproved is the level of indentation nested comments can withstand. 4 I feel is way too few: even here if you look below you reach a point in the discussion where you don’t really know who is talking to whom. Probably the indentation could be made smaller to make room for more levels (just now I was looking at a blog where the (Genesis?) theme allowed at least 8 levels, but in that case the avatar was on the right). Anyway, compared to the Vanilla standard we are still way better off:)

    • says

      andrea_ Hi Andrea,That’s a good question – to be fair, I haven’t seen any Facebook Comments import into my stream yet, so I’m not sure if that’s still one of the glitches (I know they’d mentioned before that Twitter was working fine with the SocialSync, but Facebook was experiencing some quirks).However, having said that, if it works like Twitter does, it should be okay, since they would still come across as independent parts of the comments, much like normal Livefyre ones do.Cheers! :)

      • says

        Danny Brown, hhmmm not sure that would work. In Twitter you can hit ‘reply’ (where on hearth is the double quote key?), so the comments would be linked together in a meaningful way, but alas in FB you don’t have such a luxury at your disposal. Say, I could be replying in two hours’ time to the latest FB comment but in the comment stream that could appear three pages down the line, making it meaningless (didn’t manage to express myself really… need a coffee:) ).Anyway, I wanted to say there is something wring with the mobile version of your site. The comments are cropped to the right, so that the last 1-2 letters are missing from every line and there is nothing I can do about it. Not sure where the problem is, but in FBBB, with LF2, I don’t have this problem.Cheers.

        • says

          Danny Brown Hi there, i hadn’t realized that FBBB was on LF3… It looks like LF2. Anyway, I am on my iPhone now and FBBB looks just fine, here instead it is difficult to read what is going on as the right hand edge of the comments is missing.

        • says

          andrea_ Hi again Andrea,How about now? Dhara Mistry just sent me over some CSS to drop in that should solve right indent for both web and mobile version.Might have to clear your cache first!

  22. Livefyre says

    @christinekorda Thanks for sharing @DannyBrown ‘s article – let us know if you have any questions about @Livefyre, we’re here to help!

  23. rdopping says

    Danny, For a guy who is admittedly a novice tech dude (well, you did call me a luddite at one point – jokingly, I hope) I think Livefyre is awesome. I have had simple support issues and they have gotten back to me quickly and I am not a huge user (small following). For that alone they have my vote. The fact that it is super easy to use, comment and you get responses to your comments in email allows for the stuff that makes blogging fun; engagement and conversation. The problem with the other major service is that I have to go back to the sites I visited to see if I have had any responses to my comments. 

    • says

      rdopping That’s one of the things I really like about them, mate. Sure, they have business customers but they know the community is just as important, and they’re always here for us. Can’t ask for much more than that.

    • DannyBrown says

      @Worob @C_Pappas Thanks, Christina – the @Livefyre team are also really helpful, Andrew, great at walking you through. :)

  24. says

    Danny Brown You mentioned a lot of good points.  I installed the system yesterday for some of the same reasons you mentioned.  
    My readers are concerned about their links being lost, I am sorry about that.  I think it is a good experience for my blog and readers.
    We will see.
    I am looking for more livefyre blogs, drop my blog to let me know about yours,  I return comments.  http://www.ethicalbehaviorboy,com

    • says

      Ethical Behavior Boy Danny Brown Just visited your site Michael and your comment area only shows as a thin bar.
      I’ve seen this problem on a few Livefyre sites and it was the main reason I switched back to native WP comments.

        • says

          Ethical Behavior Boy Danny had the same problem on one of his sites some time ago, but I’ve not seen it for ages.
          Are you using an old version of Livefyre?

        • says

          wmwebdes Ethical Behavior Boy Yep, that’s Livefyre 3.17, versus the newer version. However, I can see it fine when I click through to the site.
          Funnily enough, the older version does seem more stable than the new beta version on this blog. Hopefully Livefyre 3 will work out its quirks soon and be just as solid. :)

        • says

          wmwebdes Ethical Behavior Boy, huh? I can see it perfectly well here…
          It must be either a problem with the browser (FF15 here) or a caching issue…

        • says

          Danny Brown, have you had problems with the keyboard ans LF3?
          I have made the switch, but my keyboard is kinda mixed up… (I can see it here as well…). For example… where is the double quote key? 😀
          I have told Dhara and she is looking into it, but I was wondering if you have heard of anybody with the same problem.

        • says

          Danny Brown , no, I mean the keyboard I use to type this message:)
          For example if I press the double quote key (which I am still trying to locate…) I get @. 
          It is fine on Chrome or Safari, but not on FF15 (for some reason…)

        • says

          andrea_ wmwebdes Ethical Behavior Boy Yes.. the problem was always intermittent and when I reported it to Livefyre they reproduced the problem in  both IE and FF.

        • says

          wmwebdes I wonder if it just a matter of the widget taking a bit longer to load.
          Now that I think about it, just the other day one of my readers said something similar, but we couldn’t reproduce it and nobody else said there was a problem. Don’t know…

        • says

          andrea_ Never got to the bottom of it with Livefyre – I just reverted back to native comments.
          The thing was you couldn’t reproduce it at will and most people assumed it was the browser, but I saw it on IE and FF – never tried it on Chrome, which is what I use now.
          I know that IE is rubbish, but lots opf people use it in the UK.
          At the time I saw it on a few sites, but I’ve not seen it for some time.
          I sent Danny a screenshot just to show that I wasn’t going round the twist.

  25. soulhuntre says

    Is it ironic for anyone else that this post has @disqus as the tool in use and not @2b5b396aae0ae945c9b29605a77edb4d:disqus ?

  26. says

    I get a "pending" comment right after I hit the send key when I comment on some sites that use livefyre. This seems to be automatic, with no effort to read what I wrote. How can I work around this , so I can get back to blogging.Any help here woukd be awesome. Thanks for your time…..

  27. says

    Hi Danny, is it possible for users to register as users on your site as well as LF when they register to make a comment. The reason I am asking is because I would like to grant my users access to private areas of the site and double registration is a pain.

  28. says

    I think DISQUS is really good but I have had problems trying to install and sync up my comments.  I have never had a problem with Livefyre and like you said the support is top notch.  I use Livefyre at my site.
    I do wish that more sites would use @Livefyre.

  29. says

    …and Livefyre left as quickly as it arrived (in the greater scheme of things). It’s amusing, Danny, and I’m as equally to blame as you, that we praise certain tools and apps saying they are so awesome — and we then remove them for other tools and apps. I call that progress.

    • says

      I think that’s the beauty of blogging and owning your platform, Ari – it allows you the experimentation to find the best mix between personal “wants” and reader experience. Though I do miss Livefyre… :)

  30. GobaCartel says

    a good comment option as it is fast, multimedia enabled commenting, comment feedback, easy intigration etc..

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