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	<title>Danny Brown &#187; Book Reviews</title>
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	<description>Smart Marketing - Social Media - Building Brand Loyalty Through Community &#38; Engagement</description>
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		<title>Trust Agents &#8211; A Review and a Chat</title>
		<link>http://dannybrown.me/2009/09/01/trust-agents-a-review-and-a-chat/</link>
		<comments>http://dannybrown.me/2009/09/01/trust-agents-a-review-and-a-chat/#comments</comments>
		<pubDate>Tue, 01 Sep 2009 16:04:47 +0000</pubDate>
		<dc:creator>Danny</dc:creator>
				<category><![CDATA[Book Reviews]]></category>
		<category><![CDATA[Musings]]></category>
		<category><![CDATA[Chris Brogan]]></category>
		<category><![CDATA[Julien Smith]]></category>
		<category><![CDATA[trust agents]]></category>

		<guid isPermaLink="false">http://dannybrown.me/?p=8058</guid>
		<description><![CDATA[Yesterday I had the good fortune to chat with Chris Brogan about his and co-author Julien Smith&#8217;s book Trust Agents. We talked about why it&#8217;s important for businesses to become trust agents (and enable their employees to do so); the changing nature of the web and its effect on HR; how to deal with clients [...]]]></description>
			<content:encoded><![CDATA[<p><img style=' float: right; padding: 4px; margin: 0 0 2px 7px;'  class="alignright size-full wp-image-8076" src="http://dannybrown.me/wp-content/uploads/2009/09/trust-agents1.jpg" alt="" width="215" height="324" />Yesterday I had the good fortune to chat with <a id="aptureLink_n07pGg69MC" href="http://twitter.com/chrisbrogan">Chris Brogan</a> about his and co-author <a id="aptureLink_HKApkwMXfu" href="http://twitter.com/julien">Julien Smith&#8217;s</a> book <em><a id="aptureLink_xXpxOJH7aE" href="http://www.amazon.com/gp/product/0470743085?tag=pricewritebus-20">Trust Agents</a></em>. We talked about why it&#8217;s important for businesses to become trust agents (and enable their employees to do so); the changing nature of the web and its effect on HR; how to deal with clients that break trust agent rules; and a heck of a lot more.</p>
<p>Through the wonders of technology, if you missed it yesterday you can now listen to it back in all its semi-live tech glitches glory (look out for the 4-minute intro music and phone cut-off 2/3 in &#8211; fun!). Or, you can download the iTunes version for later listening. OR&#8230; thanks to the ever-resourceful <a id="aptureLink_bcDx2bDK0m" href="http://twitter.com/johnhaydon">John Haydon</a>, download the edited mp3 without the major tech issues! The options are at the end of the post.</p>
<p>Speaking of <em>Trust Agents</em>&#8230;</p>
<h3>Trust Agents &#8211; A Review</h3>
<p>It&#8217;s pretty weird reviewing a book by someone you&#8217;re connected with on a &#8220;more than just professionally&#8221; level. On the one hand, you might get called biased if it&#8217;s a positive review; on the other you could be tempted to try find faults simply because of the friendship, and you don&#8217;t want to be seen as biased.</p>
<p>Thankfully Chris and Julien take away that &#8220;weirdness&#8221; by making <em>Trust Agents</em> such an enjoyable read.</p>
<p>If you already read <a href="http://chrisbrogan.com" target="_blank">Chris&#8217;s blog</a> or <a href="http://inoveryourhead.net/" target="_blank">Julien&#8217;s blog</a>, you&#8217;ll know that they both share great resources and actionable information, yet always in a friendly, conversational way. <em>Trust Agents</em> is no different.</p>
<p>Primarily a book about doing business on the social web (both professionally and personally), <em>Trust Agents</em> is more about a state of mind than a business plan. Sure, you can use the points raised in each of the book&#8217;s eight chapters to help put together a business plan &#8211; but the real juice lies with the way you put that plan together.</p>
<p>Taking its cue from how creatives have worked for the last 50 years &#8211; push marketing, email blasting, monotone advertising &#8211; <em>Trust Agents</em> introduces a new way to go after the same eyeballs: trust, relationships, people. Find the people, build the trust and the relationship will come. Then <em>keep</em> building that trust and relationship.</p>
<p>People have gotten smarter. We have an open window of information that we can look at every single day. We don&#8217;t need to believe a message just because it&#8217;s all we&#8217;re presented with; now we can go out and find all the other messages about that person, company or pitch as well. And that&#8217;s changed the game completely.</p>
<p><em>Trust Agents</em> offers you a way to play that game and be a contender. It won&#8217;t show you how to make $50 million in wine sales like <a id="aptureLink_sRlzDAGs8Z" href="http://twitter.com/garyvee">Gary Vaynerchuk</a>; it won&#8217;t show you how to be an ideas guy like <a id="aptureLink_THodgpSRTV" href="http://twitter.com/tedmurphy">Ted Murphy of IZEA</a>. But&#8230; it will show you how to start building toward that, and how leveraging trust and great people around you will lead to your influence and reach growing while hopefully not pissing off too many people on the way.</p>
<p>There are a couple of areas that seemed to contradict a little; early on, the book mentions that you &#8220;shouldn&#8217;t be that guy&#8221; &#8211; don&#8217;t pitch from the off, don&#8217;t be the constant salesperson. Then, further in, it&#8217;s almost as if the book says, &#8220;Don&#8217;t be that guy unless you can do it well.&#8221; But, these are minor quibbles.</p>
<p>This isn&#8217;t a traditional review; you&#8217;ve probably garnered that. That&#8217;s because everyone will take something different from a book like <em>Trust Agents</em>. Instead, what it is is a slight overview, a complementary piece to the chat with Chris on BlogTalk Radio yesterday. Do I recommend the book? Wholeheartedly.</p>
<p>Listen to what Chris has to say about the book and more. Decide if he&#8217;s talking sense. And if he is, check out the book itself &#8211; I think you&#8217;ll enjoy.</p>
<p><span style="font-size: small;"><em>Note &#8211; the copy I reviewed was sent by the publishers Wiley (thanks to </em></span><a id="aptureLink_mTwkCw27i7" href="http://twitter.com/northernchick">Kathryn Jennex</a><span style="font-size: small;"><em> for arranging), but I&#8217;ve bought a copy to support Chris and Julien&#8217;s efforts. The Amazon link in this post is an affiliate link.</em></span></p>
<p><span style="font-size: small;"><em><a href="http://dannybrown.me/wp-content/uploads/2009/09/DannyBrown-ChrisBrogan.mp3">DannyBrown-ChrisBrogan</a><br />
</em></span></p>
<p><embed src="http://www.blogtalkradio.com/BTRPlayer.swf?file=http://www.blogtalkradio.com%2fdannybrown%2fplay_list.xml&#038;autostart=false&#038;shuffle=false&#038;callback=http://www.blogtalkradio.com/FlashPlayerCallback.aspx&#038;width=210&#038;height=105&#038;volume=80&#038;corner=rounded" width="210" height="105" type="application/x-shockwave-flash" pluginspage="http://www.macromedia.com/go/getflashplayer" quality="high" wmode="transparent" menu="false" allowScriptAccess="always"></embed></p>
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		<title>Review of Connection Generation by Iggy Pintado</title>
		<link>http://dannybrown.me/2009/08/10/review-of-connection-generation-by-iggy-pintado/</link>
		<comments>http://dannybrown.me/2009/08/10/review-of-connection-generation-by-iggy-pintado/#comments</comments>
		<pubDate>Mon, 10 Aug 2009 17:03:41 +0000</pubDate>
		<dc:creator>Danny</dc:creator>
				<category><![CDATA[Book Reviews]]></category>
		<category><![CDATA[connection generation]]></category>
		<category><![CDATA[iggy pintado]]></category>

		<guid isPermaLink="false">http://dannybrown.me/?p=7730</guid>
		<description><![CDATA[Connection Generation by Iggy Pintado is one of these books that comes along and makes you say, &#8220;You know, I knew that but I didn&#8217;t know that.&#8221; It&#8217;s crammed full of informational goodness, ideas and theories that you might have been thinking about subconsciously, but didn&#8217;t really think about until reading Iggy&#8217;s book.
While Connection Generation [...]]]></description>
			<content:encoded><![CDATA[<p><em><img style=' float: right; padding: 4px; margin: 0 0 2px 7px;'  class="size-full wp-image-7751 alignright" src="http://dannybrown.me/wp-content/uploads/2009/08/conngen.jpg" alt="" width="216" height="321" /><a href="http://www.iggypintado.com.au/index.php?option=com_content&amp;view=article&amp;id=44&amp;Itemid=61" target="_blank">Connection Generation</a></em> by <a id="aptureLink_VwGSP65RkK" href="http://twitter.com/iggypintado">Iggy Pintado</a> is one of these books that comes along and makes you say, <em>&#8220;You know, I knew that but I didn&#8217;t </em>know <em>that.&#8221;</em> It&#8217;s crammed full of informational goodness, ideas and theories that you might have been thinking about subconsciously, but didn&#8217;t <em>really</em> think about until reading Iggy&#8217;s book.</p>
<p>While <em>Connection Generation</em> may sound as if it&#8217;s aimed at a specific age group, in reality it goes far deeper. As Iggy himself says, <em>&#8220;It&#8217;s not for the younger generation or the tech savvy. If you have a computer or phone, you&#8217;re already connected.&#8221;</em></p>
<p>So what is <em>Connection Generation</em> and why should you read it? Simple &#8211; it promotes the idea that we&#8217;re all connected; we just need to know how.</p>
<p>If you&#8217;ve read <a id="aptureLink_PCmBk6Hfse" href="http://twitter.com/Gladwell">Malcom Gladwell&#8217;s</a> <a id="aptureLink_dGAuQLqDUf" href="http://en.wikipedia.org/wiki/The%20Tipping%20Point%20%28book%29"><em>The Tipping Point</em></a>, it could be said that <em>Connection Generation</em> is the unofficial sequel to that tome. Where Gladwell talks about Connectors, Mavens and Salesmen, Iggy offers up different types of Connectors &#8211; <strong>Basic</strong>, <strong>Passive</strong>, <strong>Selective</strong>, <strong>Active</strong> and <strong>Super</strong>.</p>
<p>These refer to how connected each person is. This could be locally, hyper-locally, online, via business networks, phone lists and more. Iggy uses personal stories about his friends and family, as well as wider stories about strangers and people in the news, to show how each different Connector is a part of each other.</p>
<p>You may be a Basic Connector, with just a phone and email (maybe not even email). You may be a Selective Connector, with just a few chosen friends on Facebook and business connections on LinkedIn. You could be a Super Connector, with presences on multiple networks, hundreds of email addresses and phone numbers.</p>
<p>It doesn&#8217;t matter; what <em>does</em> matter is that every one has a part to play in how we all interact, both online and offline. These connections help us move forward in our personal and business lives, and ensure that we&#8217;re always just a heartbeat away from a cast of millions to help us when in need.</p>
<p>What I enjoyed about Iggy&#8217;s book is that it&#8217;s written from a completely human angle. He doesn&#8217;t separate techy nerds (like me) from everyday users (like my grandmother). He strips away the fear that some people may have about this strange new world we&#8217;re now part of, and transforms it into examples you can relate to.</p>
<p>For instance, that phone call you had with your granddaughter? She just tweeted it to her 300 friends on Twitter. One of her friends liked it so much, she just blogged about how cute your grandmother sounds and is now sharing that with 10,000 blog subscribers.</p>
<p>You may not be a Super Connector, but as <em>Connection Generation</em> shows, you don&#8217;t have to be. Every single one of us is connected, from the tech savvy to the Luddite to the in-between. And if we&#8217;re all connected, it becomes easier to help. And if we all help each other, maybe there&#8217;s just a chance the world might be a better place.</p>
<p>Check out <a href="http://www.iggypintado.com.au/index.php?option=com_content&amp;view=article&amp;id=44&amp;Itemid=61" target="_blank"><em>Connection Generation</em></a> today &#8211; I think you&#8217;ll enjoy it.</p>
<ul>
<li><em><strong>Disclaimer &#8211; Iggy Pintado is a personal friend but this hasn&#8217;t affected this review. If it blew I would have said so &#8211; or just not reviewed it.</strong></em></li>
</ul>
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