Customers and employees are your two most important ingredients in a successful business. Without one, you can’t have the other.
Customer service is an especially hot topic for me, as I’ve worked in improving how service is measured and improved at a few companies, where previously it was maybe in third or fourth place when it [...]
Tag Archive: Customer service
What Posterous Could Learn from Gravity Forms About Service
Big Business Needs to Think Smaller
Here’s a question for you. If you’re in business, how do you treat your clients?
Or, to look at it another way, how do your clients treat you?
Is it with respect and shared passion for doing the same work, or is it just having a need for each other and no more?
When dealing with a client, do [...]
Why AT&T Isn’t Always the Big Bad Wolf
If my friends are correct, I’m pretty fortunate that I don’t live in the U.S., have an iPhone and AT&T as my carrier. When I speak to people like Tim Jahn and Michael Schechter, they mention the crappy coverage and dropped calls they have to suffer on Apple’s baby thanks to the AT&T network, even though [...]
Everyone is a Customer
One of the things we’re always advised to be wary of is that social media puts us in the spotlight 24/7. As businesses, we need to be focused on our customers and their needs, and as customers we now have an “in” to the businesses that provide us our goods and services.
This have been a [...]
Are You Abusing Your Social Media Voice?
We’re told (and tell our clients) that one of the key benefits of social media is that it’s allowing a channel to be opened between customers and business, and vice versa. But is this new openness simply leading to abuse of the system?
Are people now using this new voice they have to bypass proper channels [...]
PR, Marketing, Advertising, Sales – It’s All Irrelevant
If I asked you the most important part of your business, what would you say? PR? Marketing? Perhaps advertising or sales?
Now what if I said they’re all irrelevant? What if I said you don’t need sales to be successful? You’d probably say (fairly sarcastically), “Why not just hand my business over to my competitors while [...]
What’s Your Satisfaction Level?
If I want pizza, I call up and order a pizza. If I want to book a flight, I go online and book my flight. If I want to watch a movie, I’ll download from Netflix and watch it. Easy, huh?
So why is it so difficult to do the same when I have a problem [...]
Personal Superheroes
Are you a hero to someone? Do you make your business superheroes to every one of your customers, or treat them as heroes? Going that extra mile can make all the difference.
I found that out last week when two people who I already respected immensely joined the ranks of superheroes.
Michael Schechter, someone I’ve connected with [...]
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All content by Danny Brown is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.5 Canada License.
