Loyalty Is Earned, Not a Given

Back in July 2012, I spoke at an event in Toronto. During my talk, I made a quip about whether or not anyone still used Canadian smartphone giant BlackBerry (previously known as RIM). While it was a throwaway joke that most people laughed at, it attracted its share of criticism too. James Howe, for example, […]

The Long Tail Issue for Daily Deal Sites

When daily deal sites like Living Social and Groupon came to the market, many observers looked at it as another nail in the coffin for offline retailing. By bringing huge discounts to consumers via their local business partners, Groupon and others like them would show business a new way to make more money, while bringing […]