Today’s Marketer and the Changing Face of Purchase Decisions

social business

As digital and mobile channels continue to pervade ever deeper into today’s business landscape, the challenges facing organizations and their key personnel grows with it. Whereas before, we could create a message and hammer it home to our audiences until it was accepted, now there are multiple channels, factors, disruptors and more that make marketing [...]


Beyond Social Scoring – The Situational Factor of Influence

Influence marketing

If you thought influence marketing was a hot topic at the moment for marketers and brands, it’s only just beginning to really take shape. While much of the conversation both here on this blog and across various networks has concentrated on where social influence is today, this is a just the prelude to where influence [...]


Why Heineken Understands the Importance of Employee Culture

Heineken employee culture

When you look at a lot of the talk on the social web around brands, much of it centers on a few core mindsets: Be your customer; listen to your customer; be there for your customer; be where your customer is. Wise words, and definitely core for any business to succeed, not just on social. [...]