Customers and employees are your two most important ingredients in a successful business. Without one, you can’t have the other. Customer service is an especially hot topic for me, as I’ve worked in improving how service is measured and improved at a few companies, where previously it was maybe in third or fourth place when it came to that company’s priorities. Your employees are your best customers, and your customers are your best employees. They’ll defend you; market for you;…

I’ve loved the idea of Posterous from the start. As a quick-start blogging platform, Posterous offers a pretty robust platform to build your blogging expertise from. One of the biggest things that puts many folks off from starting a blog is often the time commitment needed. Yet with the ability to post via email, Posterous allowed anyone to experiment. I’ve introduced a few clients to blogging via Posterous, and it’s given them the confidence to swap to “full-on” blogging via WordPress…

Hi guys. Since you helped me immensely when I asked your views on a blog redesign (which will be unveiled soon thanks to Lisa Kalandjian of SceneStealer), I’d like to ask your views again, if that’s okay? Currently I have an account at Posterous, which I use for short and punchy thoughts. They’re mainly ideas and views that I always refer to as too little for blogging and too much for Twitter. They also helped provide the content for my…

If you look to the right of this blog and scroll down a little, you’ll see a widget entitled “soundbites”. It’s from my latest home online, Posterous. Perfect for both casual and more serious bloggers, Posterous is based on a pretty funky idea – to make blogging as simple as possible for as many people as possible. You don’t even have to have an account, if you don’t want one – you can email your posts in. Simply send the…