What’s Worth More to You – The Cost of Your Reputation or the Cost to Monitor Your Reputation?

Online Reputation

A few weeks ago, Heather Whaling shared the story of Nationwide and how they responded to what could have been a very difficult situation. While there was still come criticism about the response possibly being less “human” than it could have been from the various Nationwide accounts, it was still a great example of reacting [...]


How Long Do You Let Your Brand’s Reputation Suffer?

wire

You’re a public relations professional or agency. How are you monitoring your brand and those of your clients? You are actually monitoring, right? I ask on the back of an interesting story regarding Michigan-based PR firm Tanner Friedman and their current lawsuit regarding a fake Twitter account. Back in January this year, an account was [...]