The Fallacy of Transparency in Social Media

Social media transparency

Spend any amount of time around social media conversations, and one word usually pops up more than any other – transparency. People talk about social media empowering consumers, because now brands have to be “transparent” in every communication. People talk about social media sorting the wheat from the chaff, because Google is their friend and [...]


Can You Have Too Much Disclosure?

disclosure

If you’re speaking with a friend about something you like do you also say, “I use it myself – I can vouch for it”? Probably. But if you’re speaking to that same friend a few days later and you ask how he/she got on with that product, do you again say that you use it [...]


Picture Perfect (Or The Power Of The Avatar)

There’s a saying that a picture paints a thousand words – but can it also create a thousand questions? For anyone that’s connected to me on Twitter or Facebook, you’ll have probably noticed that my profile avatar for both sites is blacked out. Far from being the results of a broken browser, it’s blacked out [...]