If you’ve been watching the social stream the past week or so, you’ll have seen a slew of examples where a company has received a bit of a black eye in social media.
From social media darlings JetBlue to Air Canada and the Washington Metropolitan Area Transit Authority, it’s been a bit of a wake-up call [...]

One of the questions I’m most asked is how do you sell social media to your boss or client. Sure, we’re in the space and can see the numerous benefits, but how does that transfer to a wary client?
A lot of that comes down to your belief in how social can work for businesses, and [...]

There are a lot of changes happening over at Twitter at the minute. They recently updated their Terms of Service and now they’re working on Project ReTweet, where sharing someone else’s tweet with your connections will be performed differently from the current user-generated method.
As is usual when wide-scale changes happen at a company (or, in [...]

Have you signed up for Sponsored Tweets on Twitter? Or Magpie? Or TweetROI? Do you offer sponsored posts and paid reviews on your blog? If so, you might have to re-think how you share this information, thanks to a Terms of Service update from Facebook.

Why does a Facebook update affect you if you’re on Twitter, [...]