Creating and Curating an Experience Your Audience Will Remember

creating an experience

We like to be entertained. We enjoy storytellers that can transplant us into fantastical realms and take our imaginations on rides that we’d never usually imagine. We like touchpoints. We feel more in tune with those that directly reach out to us and hold our hands; guide us; share their experience and involvement with something, [...]


What Posterous Could Learn from Gravity Forms About Service

posterous email request

Customers and employees are your two most important ingredients in a successful business. Without one, you can’t have the other. Customer service is an especially hot topic for me, as I’ve worked in improving how service is measured and improved at a few companies, where previously it was maybe in third or fourth place when [...]


You Don’t Say…

Pop quiz. How many of these phrases do you recognize? – It’s all about the dialogue. – You have to fish where the fish are. – You have to engage. – You can’t measure the ROI of social media. – Look at Zappos / Dell / Best Buy / Jetblue / Comcast as examples of [...]