Danny Brown

podcaster - author - creator

what is social media

Who Owns Social Media? No-one Does

street fightThere’s a question mark over “who owns social media” when it comes to business.

Some say PR should own social media, since they’ve been dealing with the public faces of companies since time began. Some say marketing, as social media is the new email marketing is the new direct marketing is the new cold call marketing (but all wrapped up in a fuzzy warm cloak). Some say customer service; some say legal; some say sales. And so on, etc, delete where applicable…

You know who owns social media? No-one. Not an individual department. Not a niche. Not a job description. No-one.

Plenty (all) departments and sectors (should) own a piece of it.

Customer service should own the people-to-people side of it. Sales should own the business development side of it. Creative should own the strategy side of it. Legal should own the “keeping the shit off the fan” side of it. Every employee (ideally) should own some piece of it and help tell the company story. That’s the beauty of social media – everyone can have an impact.

But one single department owning social media? Sorry, personally I think that’s asking for trouble, not to mention limiting the potential of what it can offer you. Give me cross-department collaboration (over one department not collaborating and making everyone else cross) any time.

How about you?

Creative Commons License photo credit: ernop

Discussing Social Media with… Sonny Gill

sonnyavA little while back, I sent out a request via Twitter asking if anyone would be interested in being interviewed for a discussion on social media.

With the medium meaning so many different things to so many people, as well as how it can be used, I was interested to hear the views of the people I connect with.

My original plan was to run a ?round table? style of blog post – raise the questions and then have a mix of views as the responses. However, the answers I received back were all excellent, and showed why social media is the mix of interesting people and views that it is. So, I decided individual posts would be far more effective in an on-going series of interviews.

Sharing his views today is social media strategist Sonny Gill. His work emphasizes community-centric strategies through the use of social media. My sincere thanks to Sonny for taking the time to reply and share his views. To connect with Sonny or find out more about him, please visit his social media blog or connect with Sonny on Twitter.

If someone was to ask you for your definition of social media, what would it be?

Ah, the elusive answer that many of us seek! Well, here?s my personal definition: Social Media is the new technological means that help us build, enhance and grow our communications channels, as well as our relationships ? online and offline.

What is your reason for using social media?

Community ? simple as that. I was intrigued by the medium a few years back as I became acclimated with the space by reading some of the top blogs in the industry. I was amazed at how a group of people, that you may or may not know, actually cared about what you had to say.

I?ve always been a marketing nerd at heart but the possibilities with implementing social media into the mix were endless ? but more importantly, it gave me a place where I could better connect with people and actually build relationships with them.

Do you feel that social media is being used to its maximum effect?

Not at all. We all have helped pave the road to get SM to where it is today, but there?s an even longer road ahead. That road consists of further education to clients, executives, naysayers ? those who don?t understand how it can benefit their company but more so, who brush it off as a fad or a shiny new toy. It?s more than that and it?s our responsibility to prove them wrong. I think we all should keep this in mind as we move forward in this industry.

What social media tools or applications do you use? Why these ones in particular?

I can usually be found on Twitter for the better part of the day, along with Facebook and LinkedIn. Twitter is my original social media stomping ground. It?s where I first ?got it? and it?s where I?ve been able to connect with hundreds of people that I would not even had the chance to speak with otherwise.

Facebook has always been a safe haven for me and my personal friends that I grew up with or went to college with. Now, it?s kind of shifted into both personal & professional as I connect with people from my other networks and further build our relationship there while having the ability to share media (pictures, video) easier than I would on Twitter.

Lastly, LinkedIn is a site that I?ve always praised and hope that all my close friends and colleagues actively utilize. It?s your online resume, your background check for potential employers or clients, your own research tool. I connect with colleagues, old and new, as well as friends. I never know who I may need to know for that next pitch or possibly for that next employer ? staying connected gives me a greater chance for an introduction, for myself or for a friend or colleague that?s in the same boat.

Where do you see the future of social media, both in general and for you?

I think 2009 will bring SM to the forefront of marketing and communication strategies across many industries. The economic times is a sometimes overworked topic but one that can be addressed with social media, as there?s low monetary cost, though makes up for with the soft-cost of time.

For myself, I see social media further expanding my knowledge in the industry and in marketing as a whole. The great thing about SM is that everyone is willing to help, grow and learn with you. There are no limitations in this industry, as it?s all a matter of how hungry you are. Personally, I hope to utilize the skills I?ve learned and implemented within SM to hone my skills into a role where I can help a company maximize their potential, by tapping into what?s most important to their business ? the people.

Jump on the social media bandwagonAre businesses effectively using social media? If not, what can they do to improve?

Some are but most don?t get it, yet. With all its glitz and glamour, social media is still slowly being adopted by the corporate world. They?re getting their feet wet as some are on Twitter or have started a blog.

What misses the boat though is how they?re conversing with their community and the amount of time they?re putting forth.

First thing for them to understand is that social media is an extension of their current strategy, which needs to be understood throughout the entire company?s culture, as it?s not an end-all or going to save a failing strategy.

Listening and then communicating with your company?s community is a great initial step but use social media to help your community, not the other way around. This topic could definitely go into an entire post of its own but listening and learning is a good start for businesses to improve their use of social media.

What do you feel are the best and worst features/uses of social media?

I think by far the worst use of social media is the implementation of an MLM (multi-level marketing) strategy through Twitter. These tactics guarantee a massive amount of followers but what then? They fail to realize the time and effort aspect of social media and that it takes a lot of both to connect and build relationships, not numbers. They?re not utilizing Twitter for the benefit of conversation or relationships; they?re using it to get tons of followers.

Though this is one of the worst uses of SM that I?ve personally seen, it?s not something that?s sustainable. It?s easily seen / avoidable and the people who?ve done it will soon realize that there?s nothing more to their communities, than numbers, when there?s no substance behind it.

Creative Commons License photo credit: Matt Hamm

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Discussing Social Media with… Jacob Morgan

jacobmA little while back, I sent out a request via Twitter asking if anyone would be interested in being interviewed for a discussion on social media. With the medium meaning so many different things to so many people, as well as how it can be used, I was interested to hear the views of the people I connect with.

My original plan was to run a ?round table? style of blog post – raise the questions and then have a mix of views as the responses. However, the answers I received back were all excellent, and showed why social media is the mix of interesting people and views that it is. So, I decided individual posts would be far more effective in an on-going series of interviews.

Sharing his views today is social media marketing consultant Jacob Morgan. Jacob runs a team of Technical SEO’s and has worked with brands such as Adobe, Conde Nast, Sandisk and Salesforce. He has also been a guest author on this blog. My sincere thanks to Jacob for taking the time to reply and share his views. To connect with Jacob, or find out more about him, please visit his social media marketing blog or connect with Jacob on Twitter.

If someone was to ask you for your definition of social media, what would it be?

I would define social media as any tool, platform, or site that allows for collaboration or the sharing of information. Pretty much anything that allows people to talk or have a conversation with each other online.

What is your reason for using social media?

I use social media to build relationships with people. I build these relationships by sharing information and experiences and by interacting with people online. Social media has been a very valuable resource in terms of building trust and authority for me. Social media is also the most effective way to build and create an online presence. If you have the best product or service in the world but nobody can find you, then you don?t exist. It?s not enough to be great, you have to market great too.

Do you feel that social media is being used to its maximum effect?

Depends on who you ask or what you do. If you take a look at the Obama campaign then I would say yes, they did an excellent job. If you look at corporate social media as a whole then I would say no. Social media will never be used to its maximum effect because we don?t know what that is. Since the field is so dynamic it?s just not possible to say that we are achieving our maximum potential. There is always going to be something else we could do to improve.

At this point I think we should be asking ourselves: is social media being utilized? If so, how? Was it successful? Why or why not? How do we repeat success or mitigate failure?

What social media tools or applications do you use? Why these ones in particular?

I use WordPress, Twitter, LinkedIn, delicious, Feedburner, Google Reader, Google Alerts, Social Median, Flickr, Friendfeed, Facebook, and probably a few others I just can?t remember. I use each one of these tools to accomplish a particular goal, task, or objective. Overall all of these tools allow me to be an effective relationship builder.

WordPress is my the tool/platform I use to host my blog. I use Twitter to share information and content instantly, yet I also use it as a learning device and information source. LinkedIn has proven to be a great resource for business relationships and partnerships as well as client opportunities. Delicious is a very valuable tool when it comes time to save information that I feel I will use at a later time.

I use Feedburner to keep track of my blog’s RSS subscribers and I use Google Reader to organize all of my RSS feeds. Google Alerts is a great way for me to monitor target key terms or phrases as they pertain to me or clients. Social Median is a great information resource as I receive daily emails with content and information on my desired topics and categories. Flickr is my primary photo sharing tool which I am actually going to begin using more regularly soon.

Friendfeed is a social network aggregator that I mainly offer to users as a way to connect with me (for convenience), I actually don?t use Friendfeed actively. Facebook is just a great meta network – it?s a place where I can connect with friends, build business relationships, share photos, find out about events, etc.

Where do you see the future of social media, both in general and for you?

It?s always tough to predict the future of social media but at this point I think it?s safe to say it will grow. Over time companies will continue to see the value of building relationships with users and customers and we will see new and creative ways of doing so. We have a few great social media tools to do so currently such as Facebook and Twitter, but look for more tools, more platforms, more features, and more creative ideas that will actually tie in social media with business goals and objectives.

I also think that we are going to see a tools that begins to show a more accurate Return on Investment (ROI) of social media, and perhaps tools that will be able to integrate social media with search engine optimization (SEO). Overall social media has a long way to go but it will grow.

Are businesses effectively using social media? If not, what can they do to improve?

Some yes, some no. Comcast and Dell do an excellent job monitoring conversations on Twitter, while Victoria’s Secret is struggling to utilize their one million Facebook fans to achieve a business goal. This is a relative question and it depends on who you ask. It?s always easy to say that a business is not using social media effectively, but from the business point of view if they are seeing the results they want, then yes, it?s effective.

Overall, though, I think businesses need to focus more on personalization not automation. Relationships and brand evangelists aren?t built with robots, they are built with real people with real ideas and passions. Businesses need to be more clever and more creative!

What do you feel are the best and worst features/uses of social media?

I think the best part of social media is the ability for anyone, anywhere to build and online presence and relationships with the world. Social media is not bound by geography, race, religion, or sex. The instantaneous communication and open sharing of knowledge and information has changes the world we live in, this is amazing.

Just think, through Twitter I can find a client in China, even though I?m based in San Francisco. I can use Flickr to share a photo with my grandparents who live around the world.

As far as the negatives go, I would say that we are starting to see an increased number of spammers and hackers out there who are trying to take advantage of social media sites. It?s also tough to manage an increasing amount of connections and relationships across multiple platforms all of the time.

  • You can find more ?Discussing Social Media with?? interviews here.

Discussing Social Media with… Stuart Foster

stuartfosterA little while back, I sent out a request via Twitter asking if anyone would be interested in being interviewed for a discussion on social media. With the medium meaning so many different things to so many people, as well as how it can be used, I was interested to hear the views of the people I connect with.

My original plan was to run a ?round table? style of blog post – raise the questions and then have a mix of views as the responses. However, the answers I received back were all excellent, and showed why social media is the mix of interesting people and views that it is. So, I decided individual posts would be far more effective in an on-going series of interviews.

Sharing his views today is Stuart Foster, social media consultant at The Lost Jacket, a New Media and Web 2.0 Marketing company creating synergy between old and new website ideas. My sincere thanks to Stuart for taking the time to reply and share his views. To connect with Stuart, or find out more about him, please visit The Lost Jacket blog. You can also connect with Stuart on Twitter.

If someone was to ask you for your definition of social media, what would it be?

I define social media as the effective crowdsourcing of ideas, information and thoughts into a readable and (sometimes coherent) stream.

What is your reason for using social media?

I use Social Media for marketing and public (People) relations. I was tasked with running/overseeing the PR wing at my company… one problem:? no cash to back me up. My answer to this conundrum was to turn to social media. I have had a great deal of success with this approach and was very satisfied with my results. I also finally saw the business applications for something I had been doing for the past 10+ years. It was definitely a pivotal moment in my life.

Do you feel that social media is being used to its maximum effect?

No. In order for social media to be maximized in effectiveness… it needs to have the support of C-level executives. Some companies like Zappos and crowdSPRING get social media and have the support of their founders. However, until SM is approved and understood on a wider level… the same arguments against it are going to be used (example – Show me the Return On Investment, or ROI?).

What social media tools or applications do you use? Why these ones in particular?

I’m addicted to Twitter via Tweetdeck. I use LinkedIN to keep my street cred up with the older folks. I am also a very active social bookmarker on Digg, Reddit, del.ic.ous, and StumbleUpon.? With Twitter I am able to talk with people who would definitely not get on the phone with me or even respond to an email…it’s a huge way to level the playing field. LinkedIN is great for maintaining an online (and regularly updated) resume. Social Bookmarking gets eyes on your page of choice…and if content is king: traffic is god on the internet.

Where do you see the future of social media, both in general and for you?

Social Media is going to blow up in 2009 (In a good way). The reason for this being that people will begin to realize that the ability to soft sell on services like this is a much more attractive option then a cold call. Social Media can also make you a networking force, I predict lots more people will begin searching for and reaching out for jobs via the SM space.

Are businesses effectively using social media? If not, what can they do to improve?

No. Some businesses are using social media but it hasn’t gained wide spread adoption yet. Also, it is still viewed as being an accessory or a shiny hood ornament. Companies will allow their message to be communicated by an intern and even worse often let their message become outdated and forgotten. Nothing is worse then a company offering information about their new sale for the summer of 2002…

What do you feel are the best and worst features/uses of social media?

Everyone gets to use social media. So in a way it is the best and worst thing about it. Your detractors, naysayers will be there (as will a few irrational trolls). However it’s great because you can directly address your naysayers AND have your fans come to your support. Making sure the process is transparent can greatly add to your credibility and success.

  • You can find more ?Discussing Social Media with?? interviews here.

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Discussing Social Media with… Kathryn Jennex

kathrynjennexA little while back, I sent out a request via Twitter asking if anyone would be interested in being interviewed for a discussion on social media. With the medium meaning so many different things to so many people, as well as how it can be used, I was interested to hear the views of the people I connect with.

My original plan was to run a ?round table? style of blog post – raise the questions and then have a mix of views as the responses. However, the answers I received back were all excellent, and showed why social media is the mix of interesting people and views that it is. So, I decided individual posts would be far more effective in an on-going series of interviews.

Sharing her views today is Kathryn Jennex, project manager at moovy.ca, an online space for film-makers to network, promote and mentor. Kathryn also recently became Chris Brogan’s personal assistant. My sincere thanks to Kathryn for taking the time to reply and share her views. To connect with Kathryn, or find out more about her, please visit? the moovy.ca blog. Or you can connect with her on Twitter – @northernchick.

If someone was to ask you for your definition of social media, what would it be?

My definition is fluid and as I continue to learn more, always being added to, but the basis of the definition of Social Media that I adhere to is this: “At its most basic sense, a shift in how people discover, read, and share news and information and content. It’s a fusion of sociology and technology, transforming monologue (one to many) into dialog (many to many).”

To build upon that basic premise I also agree with this: “Social Media is the democratization of content and the understanding of the role people play in the process of not only reading and disseminating information, but also how they share and create content for others to participate. It is the shift from a broadcast mechanism to a many-to-many model, rooted in a conversational format between authors and people.”

I don’t define Social Media by the tools that are used? because I believe Social Media encompasses face to face networking, chatting around the water cooler and other discussions that occur off-line as well. (Definitions from Brian Solis).

What is your reason for using social media?

My initial reason was to promote a website I project manage, moovy.ca. When I became Chris Brogan’s assistant that changed – I live and breathe Social Media now and am beginning to help others new to the SM world.

What social media tools or applications do you use? Why these ones in particular?

I blog, am present on Twitter and Facebook and am trying to work more on my LinkedIn Profile. You can’t be effectively “present” everywhere. I think it’s necessary to pick 2 or 3 platforms and use them well. Remember, you choose those platforms based on the audience you’re working to engage with. It can change from project to project.

Just a comment ; building community takes time and effort, listening to the people you are trying to reach requires an investment, a level of commitment? and sincerity. These things don’t happen over night. The information about your Company, service, product, network etc. is already out there: choosing to manage it wisely, by using basic social media principals and tools, is a smart thing.

You can find more ?Discussing Social Media with?? interviews here.

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